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BlackBerry 9800 Torch Phone (AT&T)

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BlackBerry Torch 9800The RIM BlackBerry Torch 9800 Slider is a high-end smartphone available on the AT&T mobile network in the US and on the Rogers network in Canada. It sports a 5 megapixel camera and a touchscreen as well as a slide-out QWERTY keypad similar to previous Blackberry phones.

The first BlackBerry smartphone to feature the highly anticipated BlackBerry 6 OS, the BlackBerry Torch offers a unique design that features a hi-resolution touchscreen display, slide-down full QWERTY keyboard, and optical trackpad. Packed with business tools as well as socially connected apps, the Torch also provides a desktop-like browsing experience via its 3.2-inch touchscreen, which enables you to navigate quickly through full-page views, multitask with tabbed browsing, and see the details with Pinch to Zoom.



See a larger schematic image of all controls and ports.

The intuitive new BlackBerry 6 OS includes a rich graphical interface and new touch menus for quick access to your next action or needed application (learn more below). It includes a set of pre-loaded apps to get you started, including Bloomberg, ESPN, The Weather Channel, and Slacker Radio content in addition to Facebook, MySpace, Twitter, and more. It also includes Universal Search, group messaging for collaboration, and AT&T's Web Video Search--a unique new app that searches video content from over 70 major Internet video Web sites.

Enabled for use on AT&T's lightning quick HSPDA 3G network, you'll be able to easily access the Internet as well as quickly download video, music, and more. Additionally, with AT&T's 3G network, you can make a call while simultaneously receiving picture/text messages and email, or viewing Web pages. This GPS-enabled phone can access the AT&T Navigator service for turn-by-turn directions. See more details on optional AT&T services below.

And with its built-in Wireless-N Wi-Fi networking (802.11 b/g/n), you'll be able to access home and business networks, as well as enjoy seamless connectivity at over 20,000 AT&T Wi-Fi hotspots, for no additional cost (with qualifying AT&T smartphone plan).

In addition to its advanced messaging capabilities and access to business and productivity applications, the BlackBerry Torch also includes a 5-megapixel camera/camcorder with continuous auto focus and image stabilization. It comes with 4 GB of internal storage plus an included 4 GB microSD memory card for 8 GB of storage right out of the box. Other features include Bluetooth for hands-free devices and stereo music streaming, media sync capabilities with iTunes and Windows Media Player desktop software, and up to 5.8 hours of talk time.



The BlackBerry Torch features the new BlackBerry 6 OS, large touchscreen, slide-down QWERTY keyboard, next-generation messaging, and much more.

Key Features

  • Tri-band 3G connectivity via AT&T's HSDPA/UMTS network (850/1900/2100 MHz bands; 3.6/7.2 Mbps speeds with network availability) and quad-band EDGE support for the option of voice service in more than 220 countries; data service in more than 195 countries and 3G connectivity in more than 125 countries--including Japan and South Korea.
  • Wireless-N Wi-Fi networking (802.11b/g/n) for accessing home and corporate networks as well as hotspots while on the go. Connect for free using one of over 20,000 AT&T Wi-Fi hotspots nationwide (requires qualifying AT&T smartphone plan).
  • GPS navigation capabilities via AT&T Navigator service include audible turn-by-turn directions, real-time traffic updates, and re-routing options.
  • 3.2-inch touch-enabled display with 360 x 480-pixel resolution, 65K color depth, light sensor, proximity detection, and accelerometer
  • 35-key full QWERTY backlit slide-out keyboard designed to feel optimally balanced when open for typing.
  • Optical trackpad makes navigation fast and smooth
  • BlackBerry 6 OS retains the familiar BlackBerry features while adding fresh, powerful new tools to your mobile communications arsenal.
  • Support for BlackBerry App World featuring a broad and growing catalog of third-party mobile applications developed specifically for BlackBerry smartphones. Categories include travel, productivity, entertainment, games, social networking and sharing, news and weather, and more.
  • Powerful 624 Mhz processor
  • 5-megapixel camera with flash, continuous auto focus, image stabilization, scene modes, geo-tagging, and zoom
  • Video capture capabilities at up to 640 x 480-pixel resolution
  • Multi-format digital media player compatible with Windows Media DRM 10 for music and video plus MP3, AAC/AAC+/eAAC+, FLAC, MPEG4, and H.264.
  • Wi-Fi Music Sync allows you to view your entire iTunes or Windows Media Player music libraries, create and edit playlists, and select music for download. When connected to the home Wi-Fi network (or via USB), the changes are synced with iTunes or Windows Media Player and the songs are automatically downloaded to the smartphone.
  • Bluetooth connectivity (version 2.1) includes profiles for communication headset, hands-free car kits, and the A2DP Bluetooth profile--enabling you to wirelessly stream your music to a pair of compatible Bluetooth stereo headphones or speaker dock.
  • 4 GB internal storage
  • Memory expansion via microSD card slot with support for optional cards up to 32 GB.
  • Integrated access to the BlackBerry Messenger (BBM), Facebook, Twitter, and MySpace
  • Text and multimedia messaging includes group messaging with "reply all" functionality for up to 10 contacts plus new Locations feature.
  • Rich WebKit-based browser renders HTML web pages (as well as HTML email) quickly and features tabs for accessing multiple sites simultaneously. You can also double-tap to zoom, intelligently wrapping text in a column while maintaining the placement of key elements.
  • Voice activated dialing
  • 3.5mm stereo headset jack

Vital Statistics

The BlackBerry Torch weighs 5.68 ounces and measures 4.37 x 2.44 x 0.57 inches when closed (5.8 x 2.44 x 0.57 inches when open). Its 1300 mAh lithium-ion battery is rated at up to 5.8 hours of talk time, and up to 432 hours (18 days) of standby time. It runs on the 850/900/1800/1900 MHz GSM/GPRS/EDGE frequencies as well as AT&T's dual-band 3G network (850/1900 MHz; HSDPA/UMTS) plus 2100 MHz overseas 3G networks.

What's in the Box

BlackBerry Torch handset, rechargeable battery, charger, 4 GB microSD memory card, wired stereo hands-free headset, USB cable, polishing cloth, quick start guide, BlackBerry User Tools CD-ROM



Experience rich media like never before with the improved Multimedia Player and 8 GB of total included memory.

BlackBerry 6 OS

The BlackBerry 6 OS features a redesigned interface that seamlessly works with both touchscreen and trackpad, includes expanded messaging capabilities with intuitive features to simplify the management of social networking and RSS feeds (Social Feeds), and provides integrated access to the BlackBerry Messenger (BBM), Facebook, Twitter, MySpace, and a variety of instant messaging applications. And its enhanced multimedia experience includes a dedicated YouTube app and Podcasts app.

Advanced Messaging

Messaging has always been a core element of the BlackBerry smartphone experience. With BlackBerry's push email technology, your email will find you without having to initiate a connection. And with the new Text Messages application on the BlackBerry Torch, with support for AT&T's next-generation messaging experience, you'll enjoy group messaging with "reply all" functionality for up to 10 contacts and AT&T's Locations feature.

Locations lets you easily search for points of interest, businesses, and even the your own location, and insert this information directly into a message--all without leaving the messaging application. Using group messaging and locations together, you can arrange to meet a group of friends easily by sending one message to all of them, discussing together where to meet and then sending a map in one threaded conversation.



Pages load fast and there's tabbed browsing so you can have multiple web pages open at once.
Rich PC-like Web Browsing

Enjoy a full-fidelity, desktop-like browsing experience with the revamped BlackBerry Web browser, which includes intuitive motions like pinching and zooming, and tabs that let you swap between multiple Web pages.

Universal Search

Looking for something? The new universal search feature scans your folders, apps, Internet, email, music, videos, and more all in one search and doesn't stop until it finds what you're looking for.

Multitasking Made Easy

Multitasking is just another one of those things BlackBerry has been doing right from the beginning. Now Research In Motion (RIM) has gone a step above with multi-connectivity, meaning your apps stay connected whether you're using them or not. Regardless of what you're doing, emails, messages, updates, and notifications keep coming through.

All Media, All The Time

With BlackBerry 6, the multimedia experience has been completely overhauled, enabling you to carry, watch and share your videos, pictures, files, and more. With Remote Media Sync you can now access your home music library right from your BlackBerry smartphone. Scrolling through your music is as easy as swiping through album art, and you can watch and subscribe to podcasts that are pushed to you as soon as they become available.

Corporate Connections

For corporate users, this BlackBerry device delivers all the enterprise email and messaging capabilities you've come to expect. It's supported on the BlackBerry Internet Service, giving you access to up to 10 work or personal email accounts (including most popular ISP email accounts), as well as BlackBerry Enterprise Server, enabling advanced security and IT administration within IBM Lotus Domino, Microsoft Exchange, and Novell GroupWise environments.

AT&T Services

High-speed data connectivity via AT&T's 3G mobile broadband data network: The dual-band 850/1900 MHz 3G network provides up to 3.6/7.2 Mbps of download speed, making it possible to enjoy a variety of feature-rich wireless multimedia services, and it gives you the advantage of offering simultaneous voice and data services.

Additionally, this phone is compatible with 2100 MHz 3G networks found in international territories. (For use outside the United States, an AT&T international data plan is recommended.) When traveling outside the U.S., you can enjoy wireless voice coverage in more than 215 countries, and wireless data coverage in more than 185 countries, as well as access ultra-fast 3G mobile broadband services in more than 100 countries.

In areas where the 3G network is not available, you'll continue to receive service on the AT&T EDGE network, which offers availability in more than 13,000 US cities and along some 40,000 miles of major highways. Providing average data speeds between 75-135Kbps, it's fast enough to support a wide range of advanced data services, including full picture and video messaging, high-speed color Internet access, and email on the go.

The full-featured, premium AT&T Navigator GPS navigation application includes audible turn-by-turn directions, real-time traffic updates and re-routing options, and 3D moving maps (additional charges applicable). AT&T Navigator offers several other features to make your commute more enjoyable and reliable, including mobile access to Yellowpages.com. Additionally, AT&T Navigator is the only mobile phone-based GPS service that provides integrated speech recognition for address entry and points of interest search.

AT&T Mobile Music enables you to buy tracks while on the go, access the Napster and eMusic subscription music services, stream music video, discover what's playing with Music ID song-recognition software, and find out what's hot with The Buzz music news portal.

AT&T's Video Share service enables you to send a live, one-way video stream to another compatible phone during a standard voice call. The service also allows you to switch the direction of the video stream during the same phone call. (Customers must be in an area served by the company's 3G network and have a Video Share-enabled phone.) While using Video Share with family and friends is a fun way to communicate, it's also very useful for business. For example, a majority of users in the architecture, engineering, and construction industries rated the ability to share live video through Video Share highly, according to research commissioned by AT&T. Video Share lets you see progress on a job site or review the day's work without having to drive from an office or other site to do so.

Use spaces to separate tags. Use single quotes (') for phrases.

  1. Absolutely Useless Review by Jools
    Value

    This has got to be the worst mobile phone I have had in years; it came as an 'upgrade' for my previous blackberry when that died. I am on a work contract so it doesn't personally cost me anything, but I pity anyone who spends their own money on this rubbish.

    The phone constantly loses signals and drops connections, even when others nearby on the same network are happily chatting away; it is full of useless features that I will never need, yet can't delete; the touch screen thing is hopeless for finding contacts or similar and the keyboard under the slidey screen is fiddly and difficult to use. As for the touch screen keyboard, don't even bother unless you have the fingers of a 2 year old.

    All in all, a useless piece of crap that I am saddled with, that would be more use as a paperweight than a communications device for a grown up.

    If you need a phone for work, or that you may have to rely on, buy something else! With any luck a serious misfortune will befall it very shortly and I can get it replaced with a proper phone.

    DO NOT WASTE YOUR MONEY (Posted on 6/23/2012)

  2. Warranty Repair Caution - You may want to consider another provider Review by cfeagans
    Value

    First, I need to preface by saying this review isn't of the BlackBerry Torch 9800. I'm actually quite pleased with this model. It has it's pros and cons like any piece of tech, but overall I'm a fan.

    Instead, this is a review of AT&T, specifically, how they treat customers with genuine warranty issues. More than a review, this is a caution to anyone thinking of using AT&T as a service provider. So on to a little back story:

    I was a T-Mobile customer for many years. Happily I might add. But I needed a new Blackberry and their new Blackberry contracts must have Data Plans due to the way RIM manages updates to the BlackBerry OS. So I shopped between the major carriers and settled on AT&T for a few reasons: 1) I could bundle existing services like internet and home phone with my wireless; 2) the Dataplan options appeared less expensive and more extensive than that of T-Mobile.

    So I made the switch. Admittedly, the AT&T sales rep was fantastic. My wife and I ordered a pair of BlackBerry Torch 9800's and had them in just a few short days. Set up was simple and straightforward.

    However, within about 6 months my wife's phone developed a curious problem with the ear-speaker. It just stopped working. Headsets and speakerphone both worked, but the ear speaker did not. A quick look online revealed that the ear-speaker was a small, drop-in part that runs about $10. I told my wife we should send it off for warranty repair, however, since doing it myself might result in voiding a warranty (talking the phone apart, etc).

    In this modern age of cell phones and mobile devices, we all know about the moisture sensors and how these are in place to protect cell phone companies from negligence by users who drop their phones in a lake, leave them in a pocket on laundry day, etc. And this was a first thought of mine when I decided we should send it off for warranty repair rather than order a $10 part and do the repair myself. The moisture sensor on the Torch is just under the battery and it was a nice, white color -not red/pink which would indicate moisture damage. Good. I advised my wife to stop by a local AT&T store, have them look it over and perhaps they can even effect a repair on-site. Turns out they could not and the representative at the Arlington, Texas store in the Lincoln Plaza reassured my wife that the phone is a simple warranty issue and that she should call it in. She did. Within days, a new phone was delivered (new to us, but refurbished in reality). I was a bit dismayed that it was a refurbished unit, but it looked okay. We backed up to the laptop; restored to the new (refurbished) phone; then wiped the unit that was going back to AT&T. The next day, I dropped the box in the mail.

    A few days later, we received the phone back with a note that the moisture sensor was damaged/removed and that we are now responsible for the $499 cost of this used phone. Oh, and we can keep the old phone. Inside the batter compartment of the old phone is a small arrow-sticker that points to where the moisture sensor used to be. It was removed.

    I didn't remove it. My wife didn't remove it. Moreover, you would need some sort of tiny forceps and a scalpel-like blade to remove it as near as I can tell. It was clearly removed by someone who knew what they were doing with the right equipment. This little sensor is fastened to the case and looks like it has a metal strip that leads off from it. I'm reasonably sure the representative at the AT&T store in Arlington, TX did not remove it as well.

    Obviously upset, we called AT&T. They're response was that they would not remove it. One would hope, but the fact remains that it was, indeed, removed. My wife and I definitely would not remove it. If the moisture sensor was damaged or tripped, I would have simply ordered the ear-speaker (you can get them from Amazon for as low as $6.00!) and installed it myself! Instead, I'm trying to do the right thing and send my phone back for proper warranty replacement.

    I have a hypothesis as to why AT&T is responsible and how it might have happened.

    AT&T lost money they cannot recover in their failed plan to merge with T-Mobile. The corporate management of AT&T is very likely putting pressure on employees at lower levels to make to "save money." Given what happened to my phone, I suspect employees that work in equipment returns have quotas and incentives based on how many warranties they are able to help the company "avoid." Somewhere, I suspect, there's an employee working in returns that knows that if he/she removes the moisture sensor, the company can reject the warranty claim then the customer becomes responsible for the replacement. As someone who is a manager in an very large corporation myself, I can tell you that, if left unchecked, employees find ways to exploit incentives and quotas. They will cheat the system if given the opportunity.

    My wife's phone had insurance and AT&T has agreed to allow us to pay only the deductable of $199 instead of the $499 for a used phone.

    My next step is to buy out our contract and return to T-Mobile. I actually still have a credit balance there for $4.00 and they still send me a statement.

    AT&T clearly has an incentive practice that encourages employees responsible for handling returns to find ways to reject warranty claims. I doubt AT&T upper management would directly encourage the fraud that is happening with the moisture sensor on my phone -and it probably isn't widespread. But one or more employees is attempting to exploit this.

    If you have a contract with AT&T, and you find you need warranty repair, I recommend that you take pictures. I also recommend that you visit a local store and go a step further than I did: encourage the representative at the store to document your account that the phone should qualify for warranty repair and that THE MOISTURE SENSOR IS INTACT. If your contract is up, consider moving to another carrier.

    And if you're considering using AT&T, you might think again. Should a representative at AT&T wish to contact me to remove this review, I'll do it only if I get some assurance that the issue of employee incentives to avoid warranties is looked at and corrected such that it cannot be exploited. With the moisture sensor gone from my phone, it is my word against AT&T.

    I'll be posting this review on my personal blog as well (it consistently rates in the top 20 Anthropology blogs and gets a few hits from around the world). I'll post photos of the phone and the letter I received from AT&T there by tomorrow. ahotcupofjoe DOT net (Posted on 2/3/2012)

  3. Worst phone I have had in 20 years Review by George P. Moseley
    Value

    I was very happy with my iPhone 3GS, but my company decided that I "needed" a BlackBerry just over a year ago. Within 2 hours of receiving the phone from AT&T, the phone locked up while I was at the AT&T store buying a case. I showed the salesman, and he explained that BlackBerrys lockup like this all the time! He proceeded to show me how to remove the battery. I have to do this several times a week. When I told the salesman that my iPhone never did this, he responded "this is not an iPhone" and that I should expect to have these issues.

    This phone likes to lock up when phone calls are coming in to me so that I cannot answer the phone. When I then take the battery out, it sometimes takes over 15 minutes to boot back up.

    Another "undocumented feature" is constant butt-dialing or other application launching when the phone is in my pocket. The lock button is not much of a lock. As soon as you stick the phone in your pocket, the lock button gets pressed again which unlocks the phone. The only two ways I know how to prevent it are (1) setup a password that you have to dial to get into the phone or (2) download an app like SwipeLock which gives you the same unlocking method that is used on an iPhone.

    Call quality is descent on this phone, but not great. I don't drop a ton of calls with it, but I do sometimes have a call drop.

    Also, this phone frequently forgets the pairing passcode to my cars. Everytime I get in the car I have to check to see if the phone is paired with the stereo. About 1/4 of the time I have to retype the passcode.

    In short, going from the iPhone to the BlackBerry felt like a huge step backward. I am not saying that the iPhone is the only way to go for a smartphone - plenty of the Android devices are good too. RIM needs to get their act together and get a phone (and service) that works and is as polished as the competition. (Posted on 10/18/2011)

  4. Best BlackBerry Review by Standeck
    Value

    I'm restricted by my work to using a BlackBerry and my Bold needed its trackball cleaned out for the third time so it was time for an upgrade. The Torch was the top of the available replacements through my work account. I email a lot and talk and text somewhat less. I may look at Facebook once a day. I have an older iPod for podcasts and a little bit of music. Basically a boring old guy, but I do take my technology seriously. I've had the Torch for less than a week, but so far it's synced up will all my email accounts (enterprise and web) pulled over all my apps from my Bold, copied most of the music out of my iTunes account, linked to my Kindle library, downloaded the podcasts that I was subscribed to all with minimal input on my part. The touch screen is responsive, the browser is an actual browser (the Bold was horrid in this regard), the physical keypad is usable for my monkey paw hands where the touchpad is not because I can use my thumbnails instead of my fingertips (me using a touchpad is kind of like touch typing on a full size keyboard using a grapefruit in each hand). My daughter's iPhone probably does more tricks; don't know, don't care. I'm taking care of business. (Posted on 10/6/2011)

  5. The Blackberry Torch 9800 is a big disappointment due to the slow processor and buggy web browser Review by L.B.
    Value

    I've had the Torch for 6 months, and I can't stand it any longer, so I had to log in to Amazon and write a review. Hopefully I can spare another 20-something the frustration that's inevitable after long term usage of this phone! I have two 2 Google email accounts and my Google calendar synced with the Torch, along with the Facebook app and the Google mobile browser. The Torch can't handle operation of these few programs over the course of a day without freezing, over and over! The web browsing capability just stops completely after surfing a few pages, despite repeatedly clearing the history and closing down the individual programs after using them. I'm forced to reboot the phone by pulling out the battery every few hours, and if I don't have a knife or another sharp edged tool handy, I'm out of luck since I would tear my short nails out trying to pry the battery from the back of the phone with my fingers alone.

    If you want to use your phone to surf the net, keep track of Google accounts, and use a few apps, steer clear of the Blackberry Torch 9800. I spent hours reading reviews to pick between a Droid, Iphone, and Torch, and am sorely disappointed in my decision. Even the text messaging capability of this phone is unsatisfactory since the tiny keyboard is unmanageable for quick, error-free typing, and there's no Swype app for Blackberry. For the young professional, it looks like a Droid or an Iphone would be the best option. (Posted on 9/10/2011)

  6. Good for general, low-media use Review by Marya
    Value

    I have had the Torch for about 3 months now, a $.01 upgrade from my Curve 8900. The phone quality is good, whether using the Torch or an earpiece (mine is Motorola H17txt). The calendar and contacts programs are very good and easy to use, as are email and text messaging. The slide-out keyboard is great to have, although it took some practice to use. It seems just a bit smaller than the Curve, and slightly recessed at the edges, which makes a slight rim around the edgemost keys at the sides and bottom. My finger would constantly hit the rim rather than the keys, until I learned to compensate for it. The screen is large and bright, the battery life very good -- I am not a high media user, so my battery usually lasts several days before it needs to be recharged.

    However, when I do use media, it is not as good as it could be, which is one reason I don't use it much. Internet access through 3G is faster than the Curve, which was only Wi-Fi, but still slower than I would like. Videos take such a long time to load that I usually give up and turn to my laptop. Saving photos from an email attachment took a bit of learning how to do -- saving them is actually very easy, but finding them later took a lengthy forums search before someone actually laid out the path to locating them on the system (Files/File Folders/Media Card/Blackberry/Pictures -- !!). Other reviewers have mentioned that this is not an iPhone-like device, optimized for entertainment, but a business phone optimized for work, with entertainment capabilities added on rather than as a main focus. Fair enough, since that is what I want it for to begin with.

    I like this phone very much, but a major problem I've had is that I find it very difficult to answer the phone if it is holstered. (Holster: Splash Alpha 1 for Torch 9800 -- very nice!) No matter where I grasp the phone to take it out of the holster, I either hit a button (Lock or Mute at the top, Camera or Volume on the side) or the screen itself, which as a touch screen usually is displaying some kind of command when the phone rings. The comic result is that I have not once been able to actually answer the phone if it rings when holstered, without accidentally locking it or cutting it off in some other way. Combine that with the fact that the longest ring time I can set it to is four rings, and my haste to pick up the call contributes to my clumsiness in grasping the phone. Literally the only times I have been able to actually answer the phone is if it was in the same room with me, unholstered. I am learning to just let it go to voice mail and call the person back. Although that is not a serious problem, it is not one that I had with the Curve and it is ultimately annoying. I do think that unless I figure out a way to reliably answer my holstered phone, I will be looking for a better-designed phone next time I'm up for renewal. (Posted on 8/19/2011)

  7. Terrible phone Review by John Samuel "Punalur Man"
    Value

    I would not recommend this phone to any person who does not work in the business field. First I would like to say that I see why the Blackberry Torch could be popular with it great abilities to manage and view stuff form the internet. My issue with the phone is its unnecessarily difficult to use OS which takes to long to navigate between windows. But my primary issue is the fact that my phone freezes every couple of minutes as im am texting a friend or using the internet forcing me to restart every time (I have only installed 5 apps that did not come with the phone and I have not used memory space for anything else). The lack of apps and the bad quality of the apps available from app world also bothers me a lot. The fact that you have a contract for every single app also gets on my nerves. "I'm downloading it aren't I its an obvious YES." As a first time Blackberry user I initially bought one thinking that it possibly match or out perform other platforms like Android os and Apple's ios based on how Blackberries are seen as phones with the highest and best quality. Well now I know that this is completely untrue and that I will never buy a Blackberry again unless they completely overhaul their terrible os. (Posted on 8/3/2011)

  8. Intelligent Design Review by A. Dent "Aragorn"
    Value

    Blackberries may no longer be the top 'smart phones' because they don't do everything well but for what I consider their 'core' features - email and phone, in that order - they are still up there at the top. And the Torch is the current top Blackberry at the time I'm writing this. As a 'business phone', it combines the best features of 'traditional' blackberries with the best a highly graphical, 'touch' interface can provide. For a 'phone and entertainment' device, there may be better alternatives.

    My review is not going to discuss the Torch long list of features and capabilities. They are all listed on Amazon's product page and in 100 different sites, including RIM's own. I will only talk about why I currently prefer the Torch vs. anything else as a 'business' phone even now when my employer would allow me to use other brands if I wanted to.

    THE TORCH ADVANTAGE

    - Physical keyboard - The most visible Torch feature is the sliding keyboard. This allows for a larger display when compared to, let's say, the Bold, without resulting into a larger phone. The illuminated keyboard seems to be the exact same size of a Bold's, only it becomes available when needed. This is not the only phone with a sliding keyboard but this is probably the best engineered one. Sliding the keyboard in and out is quick, near-effortless and it quickly becomes second nature.
    - Touch screen - Not the first Blackberry with the feature but this seems to be the best on a BB so far. Yes, it's not as good as iPhone's but, for what I'm using it, it's just right. There is an on-screen keyboard which adapts itself to portrait/landscape but that's the least advantage the touch screen offers. The new Blackberry OS allows me to 'touch' just about anything on the screen and trigger... something. Gestures are also supported including 'pinch-zoom' in and out. And, related...
    - Buttons - Maybe this should have been at the top of the list. This Blackberry does not force me to do everything by touching the screen. Just about everything can be done by either pushing/clicking a button and controlling the cursor with the little trackpad or by interacting directly with the screen (tap virtual buttons) or a combination. Most of the time it's 'a combination' for me and it's always the way I feel most comfortable about doing things. I appreciate the ability to use physical buttons when I want it.
    - Email integration - This is a 'soft' feature. The Torch can integrate several email accounts, including the 'enterprise' email into one 'consolidated' mailbox while still giving me the ability to view them separately if I chose to do so.
    - Wi-Fi - The Wi-Fi ability saves money. My employer encouraged me to pick a plan that charges by the call. Unless it's a VoIP. Therefore, while at home or in the office, the Torch makes calls the Wi-Fi way at no cost to my employer.

    THE LETDOWNS

    - The App Store - Not so good, not too many selections and a lot of 'premium' apps doing things that lots of free apps or significantly less expensive adds would do in an Android or Apple environment.
    - Paid GPS and other services - AT&T would like us to 'subscribe' to the GPS service. GPS does not need 3G or any connection to the phone company to do what GPS does. My in-car GPS takes me from here to there, updates its maps (for free) whenever I connect it to my laptop and it gives me real-time traffic updates. And I don't pay one dime in subscriptions. GPS should be free.
    - Many More 'premium' Services - I understand that phone companies want to make as much money as they possibly can but competition is tough and I found no incentive to take advance of paid 'radio' or similar offers.
    - The Battery - Without watching movies, just a little bit of Web browsing and regular phone and mail, the Torch would need daily recharges. It would go for 2-3 days with phone and email (no browsing) only. A longer batter life would have been nice.

    MY RATING (4.5 stars)

    I will round this up to 5 stars because I am really happy with my Torch. There are some real issues when it comes to 'apps' and services other than phone and mail but, from my point of view, they don't matter to me much. Yes, the battery is a concern and at time I worried about running out of juice in a place where a recharge was no possible, but all the other 'weak' features I don't miss because I don't use. The Torch is my 'business' phone and just about everything that impacts my business it's done well.

    --
    >> Brush your teeth, it's the law! << (Posted on 8/1/2011)

  9. Not at all happy with this phone Review by C. Miller "Paloma de Paz"
    Value

    First of all, apps for BlackBerry suck big time. They are way too expensive and limited in comparison with what is available on an iPod Touch or an iPhone.

    I bought my phone last Christmas. It started a restart/battery pull on its own last evening. When I woke up this morning, it was stuck in the restart mode. I have tried many times to reboot (which you have to do by pulling the battery). No luck. Then I tried to start it in the Safe Mode. No luck. And I am out of luck because I didn't get the insurance. If insurance costs $150 a year, that tells you something about the quality of the phone.

    I have almost 1-1/2 years on my contract. I either have to fork over hundreds of dollars for a new phone or pay AT&T for service without a phone.

    I have had at least 6 cell phones in my live and have never had a problem. Of course, this is my first (and probably last) AT&T phone. (Posted on 7/20/2011)

  10. Not easy to use, wouldn't choose it Review by Deborah K Posey
    Value

    I got this phone as a replacement for the Torch as my work phone. It's terrible!! They tried to make it EVERYTHING and there are so many different ways to perform each function (sending email, typing, calling, whatever) that the phone gets confused, nevermind me!!

    I can't tell you how many times my face puts someone on hold or hangs up on them.

    The latest problem I have is that the display of email overlaps line items, so you are trying to read two email Subjects on top of each other. When you click on one, even if it doesn't display the overlap, it selects the email below it rather than toe one your cursor is on.

    Bad idea, BlackBerry. (Posted on 7/4/2011)

  11. My take after reading the reviews Review by floundering flipper
    Value

    Blackberry torch is your wife and an android phones is your mistress. They both do most of the same things but each one does some things better than the other and each one will do some things the other won't do. Just like your partner, pick one you can live with. (Posted on 6/11/2011)

  12. Touchscreen with Training Wheels!!! Review by BoomerGal50 "BoomerGal50"
    Value

    I have had two Blackberry's over the past five years. I was a bit unsure about getting the Torch 9800 and had read a newer version might be released in the summer of 2011. However, the 9800 was available for $50 at the AT&T store (I was eligible for an upgrade), and though I purchased my previous BB's on Amazon, the price was the same. Decided to get it from the store and let them set it up for me (easy). Now that I've been using it daily for 3 weeks, I have to admit, I like it a lot! I am not too keen on touchscreens, my fingers just never hit the letter or number right, so when I get frustrated trying, I can whip out my trusty old keyboard which easily slides out from the bottom. The good part is the screen is so much bigger, so typically I use the old fashioned BB keyboard and enjoy my large screen. I guess I will get better with touchscreen use over time, and I enjoy the little tracking keypad in combination with the touchscreen. I can't complain about the speed as it is better than my previous BB. The reception is much better in the rural area I live in. So I'm glad I got the Torch. Will look forward to upgrading to the next version of the Torch in a couple of years. (Posted on 6/10/2011)

  13. Much better options Out There Review by S. Graham "Steve"
    Value

    Had this phone comeout 10 years ago it would have been amazing. As it is, it's just a bad attempt to emulate better phones. It's slow, sometimes takes 15- 20 sec just to pull up phone function. Would be good as a free phone. (Posted on 5/19/2011)

  14. Eh. Needs work. Review by IDGS
    Value

    Recently upgraded to the Torch 9800 from my Curve, and the feelings have been mixed.

    Pros: The Torch is neat. Plain and simple. The ability to use either a touch-keyboard or the true keyboard will appeal to both RIM purists and iPhone converts alike. The BBM is quick and I experience less dropped / missed messages through it than I have through my other Blackberry products. The camera really is incredible - not sure how it stacks up next to the iPhone 4, but the integrated flash (something that was lacking on my Curve) the auto-focus, and the actual lens covering (so dust doesn't get in it like other RIM products) all stack up to an impressive package.

    Cons: I've had my Torch for just over a week, and already I'm taking it back for a new one because the slider had broken. I don't know what happened - I take very good care of my mobile devices - but it moves around too much when I'm using the touch screen. Apparently, after looking around on the forums, this is an extremely common problem, and RIM is playing it off as 'normal movement in the slider.' Well, no, no it isn't. It was better, and now it isn't - phones shouldn't 'normally degrade' after a week of moderate use. The touchscreen is finicky, the software incredibly laggy for one so recent. Doesn't freeze, but the framerate on the display drops enormously when doing the simplest tasks.

    Bottom line: Cool phone. New. Incredible. BUT: We live in a disposable society. Apple is coming out with products with more support, staying power, and compatibility that are far more robust. Consider the iPhone 4 heavily before jumping on the trend wagon.

    3/5. (Posted on 4/18/2011)

  15. Zero Customer Service Review by S. N. Gaines
    Value

    This is the phone I was considering upgrading to from my BB 9000. After the experience I am having with Blackberry over the 9000 and their lack of customer support, this won't be happening. Here's the review posted under the 9000's page:

    I've had this Blackberry for a couple of years now. I made the mistake of trying to use the desktop software to delete a couple of unneeded applications from the phone. Instead of the seemingly simple operation it is made out to be, the "delete" just doesn't seem to work.

    At this point I contacted Blackberry for support. I was told to use the customer support forums. Which I had already done and under a search for "apply button not working" in the desktop software and applications sections, got no help.

    So I e-mailed Blackberry. And was told that I had to use fee based support for an answer. So now I have to pay Blackberry to find out why software that they provided isn't working? No.

    I had been considering upgrading to a newer Blackberry. That is just not going to happen. Seems to me that if you provide software and/or a product, and the product doesn't work, it is up to the provider to make it work.

    In this case it seems like Blackberry would rather just keep squeezing money out of those foolish enough to have purchased one of their products.

    Lesson learned. (Posted on 3/21/2011)

  16. Excellent phone Review by Mohammad S. Rahman "Carpie Diem!"
    Value

    I've only had this phone for a couple of weeks now, and I am very impressed with its user interface, call quality, and functionality. (Posted on 3/11/2011)

  17. So So. Review by ayeelkay
    Value

    Was not overly happy with this phone. I got it (as my first Blackberry, and I won't get another) because it had the touch screen and keyboard option. Within the first 2 weeks of having the phone, I had to return it because it was freezing. It would take my phone quite a few seconds adter unlocking it, to un-freeze. A week and a half later, I had to return the replacement Torch I was given, for the freezing issue, and the mouse pad/touch screen not working correctly. The battery life was good however, I could use the phone all day and the battery still would not be completely drained by night time. In addition, I got the white Torch and my fiance got the black one (he ended up trading his in for a different phone as well), the black one seemed to be much more 'heavy duty' the keys were a lot easier to use on the black one, and every little blemish showed up on the white one. It's a nice idea for a phone, I just think it needs a lot of work yet. Thankfully was still within my 30 days so I returned it once again and got a the HTC Inspire, which I love. All in all, I think the Torch was alright, definitely not something that I wanted to keep for two years and not something that I would recommend. (Posted on 3/7/2011)

  18. well below expectations Review by Al
    Value

    I've had it for three months since Nov 2010, and enjoy the nice big screen and the slide out keyboard. However, I don't think it's ready for prime time.

    There are numerous faults. Touch sensitivity is sluggish, and multi-touch is almost non-existent. I've spent more time trying to increase and decrease screen size than actually reading articles.

    The Apps store is pathetic. Less than 1000 games, a couple of thousand apps, and almost no free ones. You will not find any of the most popular apps like Angry Birds.

    Battery life is about 16 hours on moderate use, and 6 hours on heavy use.

    I'm glad I paid a penny for the phone on the 2 year plan, because that's all it's worth at this stage in the life cycle. I'll stick with it for now, but most likely i'll migrate to an android phone next year. (Posted on 3/5/2011)

  19. Phone is heavy and Keyboard is hard to use. Review by D. Ferrer
    Value

    The touch screen feature is sluggish. There are times that i have to double tap to get an application or function to work. When you use the keyboard, the keys are too cramped and difficult to type text. The sound quality is not as good as my old BB. I was not satisfied with the overall performance so I returned the Torch and just keeping my 8900. (Posted on 2/27/2011)

  20. Touch screen is crap. Battery dies in a day. Messages disappear. Review by A. Abramova "Exoduscence"
    Value

    I was really excited when I got this phone because of the keyboard and touchscreen in one. I really wanted a Blackberry and iPhone hybrid, and this seemed like it hit the mark. After a few months of having it, I have to say that the touchscreen DOES NOT always work. You press A, you get a semicolon, you try to capitalize, your phone restarts. Now, the last straw Ive had with this phone is that my text messages have disappeared and whenever I get a text from one specific contact, it shows up, but I cant read all of it and have to go through the tedious process of forwarding it to my email to read it. It freezes a lot, and overall, while its fun, its not necessarily the best. Oh, and the battery dies within a few hours. Sometimes, I have half a bar, and a second later, it blinks red and is drained and the phone shuts off because the battery died. How does that happen? I dont know. Too many glitches. At&t isnt the best company either. My calls drop even if I sit perfectly still. Im moving on to Verizon and the iPhone. (Posted on 2/15/2011)

  21. comparing to Apple i-Phone, Android and Windows Phone Review by S. Brusco "Sam Brusco"
    Value

    I almost love this phone and it does EVERYTHING I need it to.

    In the past 6 months, I have tried the major players looking for a replacement to my disappointing BlackBerry Storm 1. Basically, the Torch is waaaaaayyyy better and faster than the Storm 1 or Storm 2.

    If you tried the Torch in the first few months of its release, try it again; the operating system software upgrade made it much faster. They've fixed almost everything that was annoying about those machines and created a device that will fulfill most if not all of your desires.

    Comparing the major players on a high level
    If you need reminders of appointments, a BlackBerry is your ONLY choice. If you use your phone for business, the Torch is better than any BlackBerry ever made. If you want to keep up with the mindless ramblings of "friends" you've never met on Facebook and Twitter and other social media, any phone released in the last year, including the Torch, is about equally qualified to waste your time. If the most important thing to you is games, then you definitely don't want a BlackBerry of any type. In general, BlackBerry designs their products to support businesspeople and then they try to include pastimes. All the other mobile devices seem to have been designed primarily as toys / time wasters. For full disclosure, I think I looked at Palm's latest offering but since it was on Verizon, I didn't even try it. Verizon's data network is pathetically slow in my area and the phone drops calls at my house.

    Great things about the Torch
    1. It's the best Personal Digital Assistant (PDA) out there. I am totally ADD and I need to have constant reminders. I need to get a reminder a few hours or days ahead of time, and then have my device repeat the reminder so I make sure to do whatever it is I'm supposed to do in a timely manner. You don't get that with the i-Phone, Android or Windows Phone. The i-Phone reminds you once, then you're on your own. I almost missed a class because of this... and I was the one teaching the class! Otherwise I have nothing but good things to say about the i-Phone, but that was a death blow and it went back the next day. Android doesn't remind you at all! It goes into a reminder area with a tiny little icon, and you have to press that icon to get the info. Back to the store it went! Windows Phone was equally disappointing; I didn't even buy it. Oh, don't fall for the Salesman's Universal Copout of "there's an app for that"; there isn't -- I looked and you will find forum after forum complaining about this and there is no solution. (See "Bad things about the Torch" at the bottom of this review for further info on this subject.)

    2. SureType keyboard. It's the best thing about any BlackBerry and hardly anyone knows about it, including salespeople. If your fingers are bigger than a 6-month-old and you realize that proper spelling and typos reflect your level of intelligence, then SureType is for you and only BlackBerry has it. The on-screen keyboard can have 2 letters per button in the usual QWERTY pattern. Just type normally, and the BlackBerry is going to start making suggestions for words you are in the process of typing. There's a demo on the BlackBerry web site; just google "suretype blackberry". It's faster than Multitap and much easier than trying to use any on-screen or slide-out keyboard. I NEVER make a spelling mistake on a BlackBerry, well, hardly ever.

    3. one of the biggest screens available.

    4. Visual Voicemail - you can SEE all of your voicemails on a list along with who called, when and length of message, instead of just listening sequentially. Listen to your boss's voicemail first and listen to your chatty friend later (if you have time). The interface kind of looks like a list of emails, but when you click, a sort-of media player starts. Brilliant! It allows you to back up a little or a lot or skip forward much easier than voicemail historically allowed you to do 9 seconds at a time. Ugh! How 80's!

    5. Google Maps -- you can talk to it. Press the phone key and tell it what you're looking for. It will find it on the map. Excellent if you're driving while using the navigation program, which is probably when you would be using Google Maps?! I don't think i-Phone will EVER be capable of that because you would need to have more than one button for that functionality. With the i-Phone cyclops, it will never happen, well, unless they take up screen real estate.

    6. Google Mobile App -- you can talk to it. Press the phone key and tell the search engine what you're looking for. It will find it on the internet.

    7. the phone -- you can talk to it. In the phone application, at the bottom-right corner of the screen; press the icon. "Call John Smith at home" in a moment you'll be connected to John Smith's home phone.

    8. Switching between apps on the Torch is easier than ever. Hold the BlackBerry button down and you will see up to 9 of the last used / more popular applications in a 3x3 grid.

    9. They have added kind of a tiny mousepad / select button. It's an improvement over the trackball in previous BlackBerries and makes selecting a spot to edit text waaaaayyyy easier than the Storm.

    10. Additional pages besides the homepage. There's a Frequent page that is automatically populated by the last 12 programs you used. You can populate the Favorites page with any application you want. There is also a Media page and Downloads page.

    11. 2-finger zoom in and zoom out, just like on the i-Phone. I guess Apple couldn't patent or copyright it.

    12. You can create new folders on any page even though the documentation is all flawed. Select an app icon with the mouse pad; tap the BlackBerry button; you will see an option to Add Folder. OR you can press and hold an icon, and then select Full Menu; you will see an option to Add Folder. This is highly useful for creating a Crap folder to put all the junk that comes with the Torch. I created another to put all my email boxes in.

    13. Speed is good, not lightning but very respectable on the network. Way faster than Storm 1 or 2 because of the hardware and the network. Where I live, AT&T is much faster than Verizon. If you're connected to Wi-Fi, you're on an even keel as any mobile device.

    14. no more clicking the screen. A lot of people hated this about the Storm; it didn't bother me. You don't do it with the Torch.

    15. you can get to a lot of different functions at the top of any home screen, like Search, Visual Voicemail, Text Messages, Emails and connectivity options.

    16. Search - the magnifying glass now automatically searches your device AND the web

    17. a camera with a flash -- if you know anything about photography, you know the more light the better. Other phones can only be used outdoors during the daytime, unless you like grainy photos of course. But be warned that the camera freezes quite often.

    18. a video camera with a light. It's bright. The light is my go-everywhere flashlight. While others are scrambling to find a flashlight, I whip out my searchlight that could spot planes over London.

    19. the chargers from the BlackBerry Storm work with the Torch

    Bad things about the Torch
    1. the camera freezes all too often -- hopefully RIM will fix this soon with a software upgrade.

    2. Invariable snooze time and no "snooze all" -- Ironically , if I could give the Torch 4.5 stars, this is why it would lose half a star. 15 years ago, I had a Palm Pilot. When the Palm gave you a reminder, you could say "remind me in 5 minutes, 15 minutes, 30 minutes, 1 hour...", incrementally up to 7 days I think. I could even "Snooze All". The BlackBerry snooze button will allow you to get a reminder in 5 to 30 minutes -- that's it -- and you must set the number of minutes ahead of time in the options. Sometimes I need the device to nag me again in 5 minutes; sometimes I don't need another reminder for a week. Despite outcries from the BlackBerry Storm community, RIM has chosen not to improve their machines to this point. We count on technology to be cumulative but in this case all of the phone manufacturers seemed to have forgotten an important lesson from the past.

    That's about it. I almost love this phone and it does EVERYTHING I need it to. If RIM fixes these problems, I can't see ever changing phones, but RIM has a habit of creating something and then moving on to the next product, so I'm not holding my breath. But basically, after a long search, this is the best product available for me (and other business people).

    (See my review for "BlackBerry Storm 9500 Unlocked Phone with 3.15 MP Camera (Black)") (Posted on 1/31/2011)

  22. Does What I Need and More Review by Coach B
    Value

    I was hesitant to get the Torch because of some of the mixed reviews I read on the internet and the fact that it was a slider. I have been a Blackberry fan for several years now and had an iPhone before switching to the Torch recently. I have been dealing with the phone for a little while now and I must say I have really enjoyed this phone. It does everything I need it to and more. I have come to embrace the slide out keyboard and don't mind it being a little heavy. The web browser works just fine in my opinion and is a little faster than my old iPhone, but not as simple to work. The Blackberries take a little getting used to if you haven't owned one before, but once you learn to deal with one the web browsing is very good. Battery life for me has been great and I do a lot of email, messaging, and web-browsing throughout the day and night. The actual phone has great reception and hasn't given me any trouble. I'm not a facebook person, so I can't testify to how that works on here. The phone is also very profesional looking and seems to be built very well. I don't worry so much about it as i did the iPhone as far as dropping it. All in all I believe this is an excdellent phone for adults and students alike who want to do more with there phone than social media. (Posted on 1/31/2011)

  23. Better than Droid Pro -- its true competitor Review by G. Chigogidze "chigo"
    Value

    The true comparison for this phone is not the iphone or the latest 2.3 android phone. The only other phone I considered before getting it to do what this phone does (int'l GSM roaming, full qwerty keyboard, enterprise e-mail capability, etc.) is Motorolla Droid Pro at Verizon. They are both good phones but I prefer the Torch because it is a Blackberry with all of its familiar functionality and top-notch security. I've owned at least 5 previous models and this is 100% better than the last BB i owned - - BB Bold 9600. The speed is not blazing fast but it definitely won't cause you to slow down or be inefficient. Sure there aren't as many apps for it but if you are like me, you don't really trust millions of apps out there from security and privacy perspective. You really just need 5-10 apps that you use frequently and anything beyond that is just a waste of time. Hope this helps. (Posted on 1/23/2011)

  24. Great phone - not a toy. Review by Stephen F. Selby "Simsbury CT Reviewer"
    Value

    I bought the Torch to replace my Blackberry Bold 9000. Overall - the Torch rates a strong "buy"

    Why am I a fan of Blackberry products in general:

    1. Reception - BB's gets a signal where iPhones do not. Same network. Same place, better reception. All that complaining you have heard about AT&T? IMO - it's really a phone problem, but Apple fanboys just won't admit it.

    2. One single phone for personal and business use. This is my personal phone, but I have worked with my employer to get my phone on the corporate network. It does require some set up, but I have had no problem with BBs. Period. Corporate e-mail? Check. 2 personal e-mail accounts? Check. (Getting them to play nicely together with Tungle? Bonus!)

    3. Apps. Yes, apps. If you are 14 year-old who needs the latest fart machine, great. Buy an iPhone. If you want to check into Southwest airlines, manage e-mail and do all of the things adults do, BB has the apps I need. Most of which are free.

    4. Security and encrypted communications. In this day and age, BB meets (and apparently exceeds) modern security needs.

    5. BB and AT&T do international better than Apple or most major phone brands.

    Why I like the Torch:

    1. Yes, the Torch has the same processor as the Bold 9000. It doesn't matter. The Torch is still pretty speedy, most likely due to the new BB OS 6.0. The Torch also has more memory and apparently better memory management within OS 6.0. The actual performance is noticeably better on the Torch than on the Bold 9000 (which is still a great piece of hardware).

    2. The new operating system (OS) takes social media into consideration. Pre-loaded with Twitter, FB and MySpace, and an available LinkedIn app, this thing is ready for social. Further, the new OS has pre-loaded social feeds app which integrates social network content into a single view. It just works.

    3. You may have heard that the screen resolution does not meet others on the market. If you are happy with a great looking screen with sharp images and neat, clear lines, then the Torch is fine.

    4. Touch screen. The touch screen is cool and looks good. Some effects can be a little laggy, but I suspect that is more of a network issue than a hardware issue because the Torch can handle full motion video without a problem.

    5. Multi-media. Music, podcasts videos and more.

    6. 5mp camera. HORRORS - only 5mega pixels? It was not that long ago that 5mp was great in a standalone camera. Since most pictures will be uploaded to Facebook or another online service, the camera is more than sufficient.

    The Torch is a great device. It is a phone, and corporate friendly e-mail device first and foremost - designed for people who need a good looking, reliable, fun to use workhorse. You will find other phones with a better this or a better that, but it is hard to beat the overall experience of a BB and the Torch just raised RIM's game a notch. This phone is well worth serious consideration. (Posted on 12/29/2010)

  25. Blackberry Torch 9800 Review by newtosmartphones
    Value

    I had the Torch for a week and a half. It's a good phone for organizing your life. I did start to experience problems after a while though. I do have to say that this is my first smartphone and I was looking for something different from the sea of iPhones.

    Pros:

    Well organized phone - keeps alerts such as e-mail, facebook etc. into an an alert center.

    Settings are a simple click of the upper part of the touchscreen. Easy access to bluetooth and wifi are opened once you press this.

    I really love the qwerty keyboard. I'm not a big fan of touchscreen texting and found it difficult to use the keyboard at first, but after two days was texting on the torch like I was a pro. The reason for the difficulty at first was because of the keys being small and close together but within time it gets easy.

    I found the screen to be an adequate size and the quality was very good. I know that other smartphones have better screens but this is already good enough.

    The iconic touch scroll button easily navigates through the menu very well. I did find it a bit sensitive though.

    Cons:

    After just a week, the phone started getting slower and lagging.

    The browser was horrendous and very slow. I even got kicked off wifi too many times.
    The screen would sometimes slow and have bits and pieces of graphics from an app still on the screen and would take a while to get off the screen.

    If you love apps I would suggest an Android or iPhone. There aren't very many apps like you would find on those and the apps had an inferior look to them compared to other phone operating systems.

    Some Apps are awful and lagging (Not that it's Blackberries fault). Weatherbug in particular was one that would really frustrate me when it would freeze for a few minutes and finally respond.

    The control buttons panel with call, end call, exit and blackberry button is made of cheap flimsy plastic. I found microstratches and I used the exit button the most and felt that part sunken in the panel the most. The flushness of this panel will disappear within time.

    The speaker on this phone is terrible. If I'm in a department store or outside it's sometimes hard to hear who you're talking to and it's already set on maximum volume.

    The ringtones and alarms are just downright weird.

    If you want to load music onto you're blackberry expect a very long wait. Loading them is very long. I also found playing music is lagging. I would press a song and the screen would freeze for a while and then play.

    The camera is just okay I found the iPhone and Android phones to take better pictures. The flash also washes out photos and makes the photos appear bluish green.

    Battery life is about average and lasts a full day.

    I really wished this phone worked for me and I'm now moving onto Android. (Posted on 12/27/2010)

  26. Horrible build quality and design Review by AAlt
    Value

    Last week I've upgraded my line and ordered a Blackberry Torch. It arrived on Monday and I was very excited to try out a new phone. So it was on charge all night until actually 3pm on Tuesday. Then I took it off the charger and went to the city with it. To cut the long story short from the full charge, phone went to 30% in about 8 hours. What I did is just two phone calls 1 minute each. And about 12 minutes internet browsing. I also noticed that when idle, this phone loses charge about 7% per hour. So I took it to the AT&T store this morning and they said that there is definitely an issue with the phone and gave me a new one. The next surprise was when I brought the next phone home, the plastic piece under the display (call, end call, menu and back buttons) fell off to my surprise and it appeared it was just holding on a very tiny foam material that had a sticky substance on it. Other words it was simply glued, and so badly that it immediately fell off! I was really surprised to see how very thin and delicate the plastic part was, almost like a peice of paper... No really, too bad I can't post a picture of it here on Amazon. Funny thing, I read about this yesterday on a crackberry.com forum in a thread that was specifically dedicated to this issue. And people were complaining about the phones that were made in Mexico. From the same forum I read that this is easily remedied by using a superglue to put it back, and that's what I just did. It seems to be holding fine just for now. But imagine the irony of the situation: you buy a brand new phone that retails for 500 dollars, and you have to use a superglue to assemble its parts that are falling apart on the very first hour from the store. My previous phone was made in Mexico, now this new one is made in Hungary. So I don't think it's just a bad batch or something I think it's the design flaw. I have a Bold 9700 that I was using this whole year and never had a single problem with it. The battery life was great and it was a solid build. Now, another thing I don't like on both Torches is the keyboard. Some keys are really hard to press they don't give any clicking feedback and at times I am not even sure I pressed the key until I look at the screen. On top of that, the touchscreen sometimes would not respond to the finger touch, especially I noticed this problem with the various confirmation dialogs that pop on the screen. This might be a software issue and hopefully will be fixed with the next OS update. So at this moment as I am writing this, I superglued the plastic part back to the phone, finished loading back all my info on it and charging it right now. I am still within 30 days of warranty period, so if something else happens with this phone I will simply cancel the whole order and reverse back the line upgrade until the Bold 9780 comes out (if that comes out) The build quality is just unacceptable. I am looking at it right now and afraid to take it in my hands thinking that something else might fall out. I am not even sure I want to keep the phone so I will play with it for a few days and decide whether to return it or not. Also what really puzzles me is the decision that RIM made about the battery on this phone. The Bold 9700 used an older OS and did not have a touch screen, but it had an amazing battery - 1500 mah. Now, the Torch got a bigger multitouch power hungry display, and newer OS and for some really strange reason they reduced the capacity of the battery to 1270 mah! Really I don't get it why? Ok, I am not an engineer, but my guess is that perhaps they sacrificed the capacity for the size of the phone and its thickness. But if you can't make it through the end of the day with a phone it is simply unacceptable. I don't know about others, but for me the very first thing and a top priority in choosing the phone is the battery life. It was the main reason I decided not to go with the IPhone or any Android phone. Blackberries used to have a superior battery life with few exceptions (e.g Bold 9000) Maybe touch screens are just not my thing... I don't know... People on the forums report about 2 solid days of use with texting, internet browsing with facebook and twitter updating periodically. This is just an enigma for me how do they manage this? Maybe I did get a lemon the first time. So I am going to put an update in the review by the end of the day. Hopefully this time the battery will last longer, not mention the glued plastic piece....

    UPDATE:
    So I took this phone off the charger at 4 PM, and went to the city with it. It is 10 PM right now and the battery is at 50 percent. Again, I barely used the phone except reading a Kindle book on it and internet browsing for maybe 10 minutes. When I came home I pulled out the battery when it was at 65% put it back and once the phone booted up it was already showing me 50% Tomorrow morning I will be calling to ATT to return the phone and cancel a line upgrade. I am convinced now that this is simply a big fail from RIM in attempt to make a fashionable phone with the capacitive touchscreen. I mean really... two phones with the bad battery and one of them needed to be fixed at home with a superglue? This is definetely not a coincidence but just a poor implementation using really cheap materials. I really don't understand those people who rave about this phone in their reviews, maybe they're just not paying attention to the battery percentage and coming from iphones or android devices? Or maybe they just carry chargers with them everywhere and keep it plugged to the charger all the time? I don't know... What I do know is that there are lots of forum threads about countless issues with this device, and of course my own epxerience. In a meantime I read some really good comments about the battery life on Bold 9780 so that is the phone I will be most likely getting next year. There are few engineering models floating on ebay with AT&T logo on them. What an unfortunate attempt to make a Christmas present for myself! Back to my Bold 9700... (Posted on 12/21/2010)

  27. beautiful, sleek, and functional Review by desude
    Value

    SUCH a nice phone. I'm moving up from a BB Pearl, which I also loved. I was kind of worried this would be too 'gimmick-y' for me, or rely too heavily on the touch screen, which I'm not a fan of. But this killed all my fears. It's easily the most elegant looking phone I've owned, and the touch screen is a dream for non-fans like me- it also allows you to use the optical trackpad or the qwerty keyboard. My brother noted the keys were small, but he has large fingers, so that might be something to consider. It's not as clumsy as other touchscreens, and not as hard to navigate. It has a beautiful interface and a lovely silhouette. Due to my busy schedule filled with classes, meetings, and appointments, I'm always keeping functionality as my main concern. However, as an artist I appreciate the value of aesthetics, which I honestly don't see much of in my own taste in other phones (including the iphone, which seems almost cartoonish compared to the torch, or the LG Envy, which is rather confusing). I'm still getting used to some of the features, but I love this phone! (Posted on 12/20/2010)

  28. The evolution of the BB Review by J. Sutherland "juliet"
    Value

    The Torch is my 5th BB, and by far the best. I really do love it. I had a Samsung Monte for one week right before I got this BB and let me tell you it was impossible to figure out, not so the Torch. The web is light years faster than my last Curve's, the touch screen works perfectly and the messaging is fantastic. For me the size was no deterrent, it feels substantial...

    I have had three problems with the phone, not deal breakers, but I don't like them:
    1. I have somehow hung up on several calls, don't know what I am touching that does it, it might be that I had the keyboard out?

    2. I HATE icons for stuff I don't use being on my desk top (ESPN, YP, etc) I cannot figure out a way to delete them. I thought I had in the applications management but when I went back to my desk top they were still there. I was able to move some but many have only a hide option. I do not appreciate all the pre-loads, when I want something I will go get it.

    3. The Facebook is frozen on a message that says"1 facebook friends were connected to the BB contacts application" and although there are two things to click, neither work, so FB is essentially useless on the Torch til I figure this out. (Posted on 12/13/2010)

  29. broke so easily Review by Erica
    Value

    I bought this back in September when they first came out and had to return it to the store 2 days later because it didn't work. My 2nd one worked fine. The external sound quality was not very good-my LG xenon had better sound-but the calendar with the reminders was great. I used that feature all the time. But someone at work dropped my bag off of a counter and broke the speaker to it. It was even in a protective case INSIDE my bag. I can only hear when it is on speaker phone, the handheld speaker is broken. I would have kept it for years because i did like it so much.

    PROS: web is great, full pages. calendar had nice reminders. excellent camera. excellent touch screen. easy to type. liked the notes page. liked the text history.
    CONS: broke with only 1 drop. would have to remove battery at least once a week to reboot. typing numbers was a pain. had to hit shift before every numeral. (Posted on 12/12/2010)

  30. Slight Blackberry Upgrade, light years behind competition Review by Marcus T. Brody
    Value

    I came to this phone from the Blackberry Bold 9700. Very little changed, besides the Touch Screen, and the 5.0 Megapixel camera upgrade, from the 3.0. The processing speed of the apps, and the internet is still stuck in Dinosaur mode. They tried to model this phone after the iPhone as far as the apps go. While they do offer some pretty cool apps, they just run terribly slow, because this Torch's processing speed is AWFUL! The thing is constantly crashing and freezing, often taking several minutes to finally correct itself.

    I paid $599.99 when this phone first came out (bought it the first day, actually), because I was excited. I've been a Blackberry guy for years now, and when I heard that Blackberry was stepping up their game to make a more modern phone, I was ecstatic.

    While this phone isn't a total disaster, I'd hang onto your Curve or Bold for the time being, until Blackberry comes out with a better upgrade than the Torch. This just isn't worth the upgrade. The interface is great, but the processing speed just kills this phone. It's absolutely horrible. (Posted on 12/4/2010)

  31. Good phone...blackberry is making great improvments Review by Amber Hinds "Target Lover"
    Value

    I was excited to receive this new phone a few months ago! The phone is easy to use and the updates were quick. I have issues with dropped calls but that could be ATT's service in the area. The phone has a great easy to read screen, lots of memory for aps and photos! Over all, if you can get this on sale you are good to go!

    Downfall of buying a new phone is the protective covers that work are hard to find. I have purchased a few and returned all. (Posted on 11/22/2010)

  32. Best BlackBerry Yet! Review by Jones "itimbuktu"
    Value

    This is my third BlackBerry and it's the best phone I've ever had. I just upgraded from the BB Curve, which I had for almost 4 years and didn't want to get rid of. Unfortunately, it started acting up after I dropped it :(

    So, I spent about a month researching new phones and debated whether to buy an Android based one or stick with BlackBerry. I needed a phone that would give me quick and easy access to the internet, have great call quality, a full hard button QWERTY touch pad (not just one on screen) and not be too big or too heavy. A real keypad was essential since I do tons of texting and the on-screen touch pads are not accurate or fast enough for me. Since I conduct quite a bit of business on my telephone, I need something this is super reliable. With those qualifications, I narrowed the possibilities down to the BlackBerry Torch or the new LG Quantum.

    After I visited an AT&T store and tried out those two and a few more phones, I was sold on the BB Torch. Not only is the phone about the same size as the BlackBerry Curve that I had (though it's a tad bit heavier), it has tons of applications that I actually use like YouTube, Associated Press, FaceBook, CNN, the Weather Channel, Twitter, Fandango, and Bloomberg, and enough multimedia apps to take keep me satisfied, like the ability to record video clips, use the incredible 5MP camera to take crisp photos, listen to Podcasts or music, watch MobiTv or videos. I can also view Word, Excel and PowerPoint files and view the screen in landscape mode by just turning the phone. Also, the Torch has WiFi capability so I can use my wireless internet at home and when I'm on the road if I need to instead of AT&T's 3G access.

    On the minus side, I've noticed that the slide-out keyboard keys are just a bit smaller than the ones on the Curve and they aren't raised so it took me a while to adjust to texting on the Torch. But I am comfortable now and can do it two-handed, like I did on the Curve. On the plus side, the keys are backlit so you can see them in the dark. Also, you can use the on-screen text capability if you wish; you don't have to use the slide-out keypad, though I don't like the on-screen keypad for sending long text messages.

    I love the fact that the internet loads so much more quickly than it did with the Curve and I can easily zoom in and out of a web page with just my fingers. I also like that the screen lock feature is now a button on the top of the phone so it's super easy for me to lock the phone so I don't randomly call people accidentally. The Torch allows me to get my work done when I'm not in the office and works well.

    The only things I wish were different, are the weight (though not "heavy" the Torch does weigh more than the Curve, though still not as much as several of the popular Android-based phones), the fact that the dimensions are slightly different from the Curve so I have to buy a new case, and I seem to need to charge the battery after about a day and a half.

    Overall, I'm a happy camper. (Posted on 11/12/2010)

  33. My grades Review by John
    Value

    My grades for the Blackberry Torch:

    Fit and finish = A. Very solid, "tank-like design". Slides very solidly and firmly and smoothly. The rubberize back is very nice and holds your grip very well.

    Usability = B+. Could be a bit easier to learn, but is very usable.

    Screen = A-. Not quite as good in terms of pixels as the Google phone or Apple phone, but good enough.

    E-mail = A. The best e-mail experience on a phone I have seen. Better than Google.

    Battery life = A. I surfed and texted for 6.5 hours almost straight yesterday on it.

    Integration with other services on the web = A. I use Pandora Radio flawlessly and Kindle for Blackberry. Excellent !

    Keyboard = A. For me a physical keyboard is a necessity.

    Overall = very strong A-. Maybe the best phone out there. (Posted on 11/7/2010)

  34. Fallen love with it rightaway!!!! Review by Krish
    Value

    Happy to be the 50th reviewer!!! It is an absolutely fascinating phone..solid looking accompanied by an outstanding performance by the OS which is definitely advanced than previous versions. An ideal piece for social networking and text messaging. If you are looking for more apps as obtained with i Phone, guess u may have to to scoot this beauty. It gives me the kind of confidence I never had before while holding onto it!!! Way to go RIM!!! (Posted on 10/31/2010)

  35. It's not a toy with 1000 apps, but is still very powerful! Review by Tushar
    Value

    Okay, so if you want a phone which has a million apps, DONT buy this phone. Blackberry has decent number of apps out there but not as many or as good as iPhone or Android apps. A lot of Blackberry apps are still not compatible with the Torch. Other than that, this phone is wonderful.

    A lot of reviewers talk about a sluggish touch screen, I don't know what they're talking about. Also, I don't think the processor will make a difference. It's not that you are gaming or something on your phone. The processor on the Torch is fast enough for all the phone functions. The browser is much improved and loads pages in a reasonable amount of time. It might be a bit slower than the iPhone but just by 1-2 seconds.

    The Torch has amazing battery life, lasts 2-3 days on a single charge which for a smartphone is phenomenal (I keep the wi-fi on all the time). The voice quality is good, I receive signals even in elevators. The camera quality is good too.

    I would definitely recommend this phone who wants a phone for normal phone functions, calls, messages(the keyboard is life saving). And it has the Blackberry messenger which for me was the one reason I got this phone.

    Go get this phone of you want something classy and not a toy to impress girls around school or college. (Posted on 10/26/2010)

  36. Blackberry torch finally happy Review by Berry happy
    Value

    After trying many phones including the captivate with the new 2.1 android I was not blown away after all the hype!!!My Blackberry that i now own is faster and more efficient to use than the android and it just makes sense.I like the size feel and layout of this phone and no one does e-mail like BB, having the slide out keyboard is great as I hate typing on the touch keys.The ringer is nice and loud unlike the captivate which i could hardly here and missed many phone calls.
    After a while of using the blackberry i was hooked....i mean things just make sense and are where they are supposed to be and don't get me started on the bundled bloatware that comes with those other phones.
    All in all a great phone!!!!!! (Posted on 10/22/2010)

  37. Best BB yet. Good job RIM. Review by Zacheus Maggette III "LILZACK"
    Value

    I'm really impressed with my new Torch.There's still room for improvement though. First I must say I switched to AT&T a week ago and I'm damn happy I did. Much better reception now. I was with Turd-Mobile for a year before switching and what a horrible year it was for me. I know this is a review for the phone and not for the reception but you can have the best phone in the universe but what good is it if you can't use it? Now let's get to the phone.
    PROS:
    1. The design. Pretty slick. At first I thought it would be a fake-me-out Palm Pre but RIM pulled it off very well.
    2. The option to use a touchscreen or a physical keyboard. I wasn't a fan of touchscreen but it's growing on me. I still don't wanna lose my physical keyboard though. Plus the touchscreen doesn't click like on the Blackberry Storm.
    3. The email process is phenomenal. Blackberry has always dominated in that category.
    4. Huge 3g network for AT&T and the Wi-Fi is excellent also. Plus like I mentioned earlier my reception is great. I can accept calls in places where the iPhone 4 doesn't work at all.
    5. The applications Blackberry Appworld has to offer (especially the "themes in motion" apps for your home screen). Yeah Blackberry Appworld has only 9800 apps compared to the iPhone's 225000 but that's more than enough for me.
    6. Good camera. It produces pretty good color and good picture quality at 5 megapixels.
    7. What I always liked about Blackberries:Instant messenger. I Iooooove it! There's nothing like it.
    8. I love the notification pattern and the way they don't interrupt your phone calls causing you to have to stop what you're doing and close it out, open it, etc. The logo just appears at the top of the screen until you're ready to read them.
    9. Blackberry OS 6 is pretty good. Big improvement from the previous operating system.
    10. Battery life is much better compared to the one on my Blackberry Curve when I was withTurd-Mobile.
    CONS:
    1. Screenlock sensitive. It's too easy to lock the screen accidentally.
    2. Video recorder is mediocre. Why does this recorder not have HDMI capability and 720p like the competitive monsters such as the iPhone and the Android devices? COME ON RIM!!
    3. The web and the pinch zoom is great but I HATE the checkerboard pattern that shows up sometimes while zooming in or scrolling. That has to go.
    4. Rebooting is very slow and charging the battery takes a long time too.
    5. Accesseries for this phone are hard to find. That'll probably get better with time though.
    So overall I am loving my Torch. I'm very happy with it. Even though there were some missing pieces of the puzzle left out that would've made this phone even better, this phone is an indication that RIM still has a lot of fight left in them. It was a good buy. (Posted on 10/22/2010)

  38. Solid BB Review by jacob reiner
    Value

    I have it for 1 Month and so far I am very happy with overall performance. Browser is great however, not as smooth as I-Phone. The only issue is, it gets a little sluggish when I open the phone in the morning and have 10 or 15 message alerts the phone is quite slow untill I open all messages and there are no more alerts. (Posted on 10/20/2010)

  39. Dead after 37 days Review by Leo R. Mcintyre III
    Value

    My BB Torch just died after having it for 37 days and Amazon says their policy is that they don't accept returns after 30 days. I'm an Amazon Prime member and have purchased tens of thousands of dollars worth of products off of the website over the past 10+ years. I would give zero stars if that was an option. (Posted on 10/17/2010)

  40. Does the Trick (and its a Blackberry) Review by Pkras "Pkras"
    Value

    I had a Curve on TMobile for a couple of years; been very happy with it; and procrastinated about my next phone. I didn't care very much about apps, since I have an iPad. So for me, the Torch seemed like it would be just right (despite fears about AT&T's really bad reputation). I've had it for a month now, and like it a lot. I like the way it feels better than an iPhone...it is quite solid. I also find it very intuitive to go from the closed touch screen to the open keyboard. The voice recorder is excellent, and easy to use. And even though I have no illusions about Blackberry and its small number of apps...the truth is I have the major ones set (Facebook, OpenTable, YP.com, New York Times, Yelp). The camera is nice too, with a pretty good flash (although no sub for a real camera.) The phone is hardly perfect. It sometimes freezes up. I think they are still perfecting the OS. The browser is slow. And it is surprisingly uninutitive for a Blackberry. The touch screen is also not very sensitive, although I am still adjusting the specs on that. I have to really bang on it sometimes. But I loved the ease of converting my contacts over; it is great to keep the keyboard; and the battery lasts and lasts. The 3G signal from AT&T has been surprisingly good in the places I go, and at home. And the WiFi is a breeze. AT&T is actually quite cheap compared to Verizon under the current 200 MG plan. $15 a month. The bad thing is that AT&T and Blackberry don't really support the phone. The customer service at AT&T is untrained on this phone, and their referral number for BB is for a pay per incident. You are basically on your own. But I've got it working well now. And I like it. (Posted on 10/15/2010)

  41. Best cell phone I've had and I've had a lot Review by K. L. Fleming
    Value

    I have grown to love BlackBerry's keys because I'm not a big fan of a touch screen, at least not as the only user interface. My son has an iPhone, and while I think it's really cool, again, I miss having real keys. So when the Torch came out, it was perfect. You could use it as either a touch screen or with the keyboard. I also like that when it opens up, it's large enough so I feel like I don't have to yell into it or move the mic near my mouth when I talk.

    Before the Torch, I had the Bold, which I soon replaced with the slimmer Bold 9700 because it fit in my pocket with a case on it, which the other model didn't. Plus the track ball had qickly broken on the original Bold. So now I use the 9700 as my work phone and the Torch as my main phone.

    The only thing I don't like so much about it is that if you put a case on it, it seems as if it gets really bulky. And it's heavy to begin with. So instead of a skin-type case, I just put it in a leather case when it's banging around in my purse. (Posted on 10/10/2010)

  42. Good Solid Phone Review by plnpsu2001
    Value

    I have had my Blackberry Torch for about 2 weeks and am pleased with my purchase. I have never had a blackberry before and was nervous about buying a new phone that was just released. I am happy to say that I really like the phone. It is well built and has loads of great features. I have been with AT & T for years, so I didn't want to change services to get a Droid. I didn't want an iPhone because everyone has an iPhone and I found the Blackberry Torch to be a great alternative. I haven't had any problems yet. Overall I am very happy with this phone. (Posted on 10/8/2010)

  43. Highly recomended as any ones first smart phone! I love it and I am 50+ yo ,note have not learned all it can do yet but learning Review by r2d2dave
    Value

    wonderful phone for me! this is more phone then i will ever use!
    wanted to go from 10 yo candy bar with no features to a state of the art smart phone
    tried another first [see below]
    i asked many of their phone type and many seemed to prefer other phones like the i phone
    but all Black Berry users said their phone jest worked for them my brothers son had one he used heavily for business in sales and he said it jest worked all the time.. and he showed me that it did when we went places and he was able to access inter net every location we were at and get information that we needed !
    was impressed with it but,,
    i had held off on one due to the small screen size..
    the BB Torch come out and i went to see one..i had very positive view of it in the store!!

    WOW !!!!!!
    right off the bat in the store with NO instruction from the sales man..
    i was able to check my email
    was able to look up store and shopping
    was able to see were i was on a map
    was able to Google some thing
    was able to send a text message (which i had never done before)
    ALL THIS with NO instruction from the sales man!!!
    i was impressed! so went and bought one !!
    review at home..
    saved half from amazon buying it on line but
    at home i relished that the phone in the store was set up by the store and it is not as easy to set up.. you have to follow instructions which can be a bit confusing..i called for advice 2x
    i still dont have it all set up but those things i dont have set up i dont use!
    i do have it tethering my note book using the usb but not wireless, yet.
    twitter face book ect i dont use and likely wont have need of them
    but they are avabille to any that want them !

    the phone in hand review:
    i have no problem with top slide chanter as some report, it top slides very nicely with a intentional soft effort click to get it moving, one person i handed it to said it was hard to open but, my thought is any easier and it may open jest holding it up side down, it works great for clumsily me !!!! i have no reported clicking when using key board
    i have heard the echo some have reported .. seems to be from connection issues not the phone but is distracting at first, have hung up and redialed some times cleared it some times not

    the touch face has great color and style and displays pictures date nicely, and it is not overly sensitive as many i have tried, my daughter did not like the screen key board as much as her phone
    it might be a lower res then some fancy ones but is compatible with all things and as i am not showing off tiny print program data i wont miss the higher res screens at all
    the pinch and spread works great if need any detail!!
    - i can take pictures but the flash if used a lot will drain the battery (i will be getting an extra battery!)but other wise it works all day and half the next!
    you will not get as much warning (beeps) ahead as my old candy bar phone .. when you hear it
    you dont have long to go, less then 5 min ... so hand up and charge it ..
    cons on this phone .. nothing major i know of .... set up is a bit challenging to any not used to smart phones like me .. the off bar is easy to use but in getting from the pocket you can turn it off or on ..
    answering the phone is instinctive and supper easy but the touch screen will some times put you on hold were you are jest fiddling with it in hand as you talk
    there is no warning that you did it either wish it had a unique beep for that
    also the camera will start up the same way from you jest moving it in your hand.. is some what annoying
    the darn clock feature.. when you put it on charge or docking with computer it comes on
    the alarm feature seems to always be asking if on or off and ok .. most bothering but not so i would still buy it again jest wish it did not do so.. but it is a NICE looking clock !!

    key board = really good but only for the new kids that use thumbs
    as a touch typist it is not set up for us.. so why do the qwerty key board at all !?
    rather have letters in order of frequency of use or straight alphabet order

    compare to the other new smart phone:
    tried a droid back flip(thumbs down)truned it in with in 20 days
    and almost gave up on smart phones completely as it was hard to use and nothing intuitive about it to my generation could not even answer a call reliability.
    pocket dialed the first name in the directory all the time.. off button did not help as it got pushed while in pocket.
    its key board was great set up and did work.. was better then torch but the phone and its OS was not instinctive to use .. yes looked great when was being demonstrated by sales man and ha d as Way Kool wow factor but
    when get home you you have a really large learning curve as they expect you to move up from other phones that you have learned so take for granted that you KNOW already how to use a smart phone
    i started disliking it in the 2ed week were as the black berry the more i use it the more i like it so it was not that i can not use a smart phone

    it is that the black berry makes no assumption you know any thing about a smart phone and is as easy to use out the box as can be once you get it set up..
    in short
    IF You are getting a smart phone for the first time
    you will like this phone!!it is instinctive to use and WORKS !!

    if you have a black berry and it is or is not a smart phone already ..
    why are you waiting to up grade? it is great

    if you have a diffidence type phone this will seem almost too easy to learn so again why not.
    APPS=
    oh as that the other have lot of apps
    i see that there are enough RIM Black Berry apps to keep me happy
    also the black berry can use ATT APPS ...so there are many there
    if you find the RIM ones limited some how.. they work
    the ONLY app i wish i could find for my Torch is the UPC code shopper were you can read it and find a item cheaper at another store! and it may be that i jest have not found it yet..

    well the droid impressed me with that advertising also
    but found that 60% are jest redoes by some one of other apps that they wanted changes to
    i was not impressed with any once you got past the first 30 Because i dont see a lot of repeated attempts to redo some thing that some programmer wanted to have a app with his name on it !
    again i dont know any thing of the i phone so can not compare
    i only tried the two latest and greatest phones and the BB Touch is a clear winner in my book. (Posted on 10/5/2010)

  44. Too Little Too Late - wrong network Review by Blackberry Fan
    Value

    I love Blackberries but the innovation that should be there on the new Blackberry isn't. SmartPhones are truely personal mini computers and Blackberry is falling behind regarding innovations in this field. What makes matters worse is their choice of AT&T as the exclusive carrier. AT&T nationwide has the worse coverage, crappy customer service and expensive service plans. Just another nail in the coffin which Blackberry is building for their brand. (Posted on 10/4/2010)

  45. 2 replacements untill amazon don't want to ship me the 3rd one Review by Rafael Jevon Johari
    Value

    I have a lot of problem with this cellphone. i got 2 replacements from amazon, but still it has some errors or flaws. I bought 2 device for my friend and me. Using the cellphone for 5 days, i have noticed a lot of lag and crashing in my torch compared to my friend's torch. So i decided to ask for replacement from amazon. The 2nd unit came really quick (thanks amazon). It works great for 7 days until i got blue screen whenever i slide it open. My friends told me to ask for a replacement because her is working perfectly. I realize this is a software flaw, but i'm just hoping my third unit works great. So, my third unit came. The software is really great till the 3rd day, there is a bubble inside the trackpad. i don't know how it appear, it just appear when i woke up in the morning. fyi, i put it on my desk. So, i ask amazon for a replacement, but they said they won't give me for the third time although i can't find where is the written statement for that policy. (Posted on 10/3/2010)

  46. Super Blackberry hybrid touchscreen Review by sbowen29
    Value

    This phone is a Blackberry with a screen twice the size of a normal device. You can use it as a conventional Blackberry with all of the same buttons and a virtual trackball, or you can use it as a touchscreen, or both. It plays amazing videos, has amazing internet, and takes amazing photos. All of that coupled with legendary Blackberry office and PDA type software. An amazing device.

    - Battery is great, but you will have to adjust some settings to optimize the rundown time
    - Full internet
    - WiFi
    - Touch and Trackball/Keypad interface
    - Superb PDA functions

    Absolutely a great phone. You will not regret buying it! (Posted on 9/29/2010)

  47. Not a good choice for touch phone Review by E. Diaz
    Value

    I'm really a blackberry fan, I received this BB as a B-day gift, the phone really look nice but the phone is really too SLOW, it take too much time to load applications, it freeze a lot when in reconcile with any of your accounts with the 3G network, for any one that wants to get this model I recommend to wait a while until they can correct all this slowness, it really bother to wait to use any application, I guess BB can correct all these negative issues and re-launch a better phone in the future. I'm keeping my bold 9700 as a backup phone just in case... (Posted on 9/22/2010)

  48. Absolutely love it but there is room for some improvement. Review by Path Doc
    Value

    I have previously owned 3 other BB phones: Curve 8300, Curve 8310, Bold 8700. My Bold was fantastic, but I hated the constant resets after taking it out of the holster...don't know the reason, but it was time for a new phone b/c I hated it when that happened. I actually considered switching to an Android phone but decided to give BB one last try...plus, I could NOT give up the keyboard! Verdict after a few weeks' use: the Torch is a fantastic phone and does not deserve all the negative reviews I read online. I'd go so far as to say 'I love it'!

    This is not meant to be complete, but here are some things that stand out.
    Some pros:
    1) The combination touch screen/keyboard is awesome...it is so easy to navigate menus and for emails, typing is a breeze. I can type SO MUCH FASTER with a keyboard than with, say, an iphone's touchscreen. No comparison there! The keyboard is similar to that found on the Bold, so it's familiar. I found that typing on the BB's touchscreen is not so accurate, but I have similar experiences when trying out the iphone. The keyboard alone puts BB on top.
    2) The new OS rocks! I love the way apps/icons are organized and it's very customizable and easy to move things around. It does take some time to get used to but overall not too difficult. Changes are seen in just about every app that comes native with the BB.
    3) The browser! Wow!! So much better than before. In fact, I used to use Opera Mini before and deleted it now. Well, Opera Mini doesn't work too well on the Torch, but the new BB browser is fantastic!
    4) It's still a BB! Email/phone capabilities are still top-notch!
    5) Excellent camera (for a phone)
    6) Media apps are all improved; picture browser is so much better and loads a lot faster.
    7) Social feeds--good if you're one of those facebook/twitter types...it is pretty nice, but I don't use it.
    8) So far, no resets experienced, which is a great thing!
    9) Forgot one more thing: Universal search rocks!! Just start typing on the keyboard anything...a contact name, phone options, a movie name, a restaurant name....immediately you have icons popping up that let's you choose what program you want opened to get the info you need. It may be a link to your phone options, address book, google search, youtube, poynt, or yellowpages, etc...very handy!

    Some cons:
    1) The battery does drain rather quickly if wi-fi is left on, but I have it off and the phone lasts days on standby!
    2) I had trouble getting wi-fi to work with WPA encryption, but with WEP, it works well...not sure why.
    3) The accelerometer is a bit sensitive. Would be nice to be able to lock orientation (which you can do with a 3rd party app, but it doesn't always work).
    4) Google maps---ok, not a BB problem, but why can't there be pinch to zoom? To zoom in or out, you have to touch magnifying glass icons on the screen (or use keyboard shortcuts). I have not tried BB maps yet.
    5) Viigo--doesn't work too well on the Torch, but it's not a BB problem...Viigo needs to update their software. I now use 'Snaptu' for RSS feeds, which is excellent on the Torch.
    6) Processor speed could be higher--that would truly make the phone feel zippy, but overall since I'm used to Bold speeds, this isn't a big deal to me. It's not terribly slow at all.

    Those are my basic impressions. Hope that provides previous BB users an idea of whether they should continue to stick to BB, and hope it provides new users a general idea of whether to try a BB phone. I'm sure RIM will make another Torch in the future with faster processor speeds to compete with those iphones/android phones. But for now, I'm satisfied! (Posted on 9/20/2010)

  49. Better Blackberry Experience Review by Bryan
    Value

    If you are familiar with a blackberry you will feel right at home with this device. I am coming from a Bold 9000 and much of my comparison comes from that. The torch is for those who want the basic functions of a phone/messaging device first and toy apps later. While blackberry devices do not have the thousands and thousands of redundant apps that android and iOS offer, I find that most of the apps on blackberry, though limited, are of higher quality (there are of course exceptions). The browser is much improved and makes using the web on the torch enjoyable. The social feed application that comes with the device is a very nice integrator. I like having all of my feeds (mainly RSS and Facebook) in one place. If you see something that is interesting, just tap on the entry and the proper application opens up showing you more and allowing you to perform some action (like comment). Speaking of integration, common settings are available from the home screen. I have also found that the normal settings screens are more to the point and less cryptic. They are organized into groups. In general, I have an easier time finding the setting that I want to change. The device itself feels like it is built well. The slider is nice and tight. The keyboard has a nice tactile feel. I find that I am using the reduced on-screen portrait keyboard more for texting and short messages. The physical keyboard is a must for me when it comes to website URLs and e-mails. The horizontal onscreen keyboard is ok, there is enough space between the keys, but I still find that once in a while I hit the wrong key. In general, I really like the device; there are some great new features and old ones that are much improved. If you are on the edge of what to buy Android, iOS, or Blackberry I would say that you should weigh out your needs/wants. If you do some research online, you will see that each OS has its pluses and negatives. Just remember that lots of apps do not mean lots of quality. (Posted on 9/19/2010)

  50. It is OK..... Review by Victor M. Bravo
    Value

    This phone is very OK, but PLEASE!!! STOP COMPARING IT TO THE iPHONE!!! LOOSERS!!!!............(by the way, iPhone is much..way much better!!!) (Posted on 9/18/2010)

  51. I'm really liking this phone, coming from a Bold 9000 Review by Brian Murphy
    Value

    I've been using a Blackberry Bold 9000 for about 2 years, and decided to upgrade to one of these 2 weeks ago at the $99 price from Amazon. I was a bit worried after reading the press reviews and customer reviews here, but I must say I'm really happy so far. A lot of the issues that folks have griped about are true - it's heavier, the slider has a bit of play, sluggish at times - but none of this has been a bother to me honestly, considering the benefits. The screen and the interface are beautiful and bright, in spite of the fact that it has less pixels than an iPhone. I used it for two days this week at a conference for heavy email/texting/tweeting/calling and found it to be super productive - better than my 9000 with the new browser and larger screen. The physical keyboard is as good as ever, but it takes a while to decide when you are going to use touch vs. buttons.. As a gadget, it's definitely more fun to have around than the Bold. Oh - and I have not had a single lockup yet, and I've installed a few apps.

    If you like your old Blackberry and you want to give a touch-screen a try, I think you'll be happy with this one. (Posted on 9/16/2010)

  52. Worse Blackberry I ever had (and I had all of them in the last 6 years) Review by Nando
    Value

    I got the Torch two weeks ago and I am swapping back to my Bold 9700 today
    the device is good looking but the OS is not solid yet for the touchscreen phone
    here are the main flaws I found with this device and its OS:

    1. Too heavy (due to the bigger screen and the two parts of sliding device)
    2. After locking the screen and unlocking back the device needs 7-8 seconds to refresh the cursor/icons (slower than in previous sand clock versions)
    3. The virtual keyboard useless when using vertically (horizontally is not much better) I have an ihpone too and the virtual keyboard is more intuitive on the iphone
    4. typing with the hard keyboard is harder than before, the problem is the screen remains to high when the slider is open and you need to move your eyes from the keyboard back and forth to the screen (if you can type blind this is not a problem for you, I consider myself pretty advanced but still the eye movement up and down gets me tired)
    5. the plug for the cable is right obstructs a proper handling of the device (if you try to use the keyboard opened when the charger plugged in, good luck trying to grab the device and type a simple text)
    6. the mouse pad is now on the bottom of the device, your thumb needs to be almost broken in two to reach that tactile pad , with the slider closed it makes it very difficult to hold the device on one hand and browse for long sessions or read too many emails..
    7. the touch screen is too sensitive and even after fine tuning you get too often to unwanted menus or apps
    8. the browsing experience is worse than before, why you had to eliminate the "column view" feature it was the best aligning function to read websites without scrolling right to left and vice versa.
    9. I guess the list goes on...

    I am going back to my Bold.. and do not recommend the Torch at all, if you want a touch screen phone go with Iphone or a Droid based like Nexus (discontinued) (Posted on 9/13/2010)

  53. Best BB Yet Review by A. Aguilar "TAPC"
    Value

    I came from the Pearl, to the Curve and now the Torch, and I have to say this phone is a step up. I don't want to mention the Storm, but I just did. Ok, let's not mention it again. this torch is everything the Storm wanted to be AND it has a full physical keyboard.

    With that said, this is not an iPhone killer, and it's not meant to be. It's a Business power house, fully integrated into my company's Exchange Email server, giving me instant Email, Calendar powers, and my full company contact list at my finger tips. My company dosen't support Iphone yet.... opps.

    If I want to use the touch screen to type I can; if I don't, I slide out the keyboard. You ask what's the diffrence, well, when I press a key, I know I did. This phone will not beat the Anroids' out there with screen size and HD resolution to watch full screen movies. But I can create meeting requests with ease and use my companies address book to do it. I can accept meetings and decline them as well. I can control my out of office settings at will and even scrol my "sent" items folder.

    The touch responce is quick and accurate. The slideing menus are fun to use and are customizable. The Browser is finally usable, and i don't get the "page to big to load" nightmare that made my other BB Browsers usless. This one rocks. And it dose the pinch to zoom and rotate to landscape too. I don't think I can get the "level" ap, in case I want to do some framing, but it does have the Poynt app, which can find food in your area and movies and business and call them within the app. Neat feature, iphone has had forever.

    The Media play is good too. The volume controls can be used to control both the audio level and skip forward or back, by holding the button down an extra half second to skip.

    The headphones that come with it stink. But that's ok, I used my old ones from my curve that I bought aftermarket.

    The video camera is fast and takes quaility videos, and the camera is super fast compared to the Curve. No wating for like 5 seconds to click. Phone sound is fine. No complaints. It's heavy, but have you ever picked up a Driod?

    I can go on and on. If you are a BB fan, get this phone. If you are an iPhone fan, do not get this phone. Good luck connecting to your companies Email system, don't say i didn't warn you. (Posted on 9/11/2010)

  54. Opportunity lost Review by P. Burri
    Value

    I had high hopes on this device after struggling with Bold 9700's random reboots. It's a good improvement over earlier software, but the lag and lack of response especially after unlocking the device is disappointing. I wish they had used a more powerful processor.
    Software is definitley an improvement, but usability and inttutiveness are nowhere close to iPhone or Android. Granted, it's a great email device, but my needs have grown since 2002 and I am looking for a single device like an iPhone which could do email+web conferencing+Good GPS+apps.
    I wonder what they do with all the money they are making. Better spend some in R&D or they will go down like Palm.

    PS: I can't figure out how this disappointing phone is getting 4 stars.

    Update: After returning this phone, I recently check it again in an AT&T store. The new firmware appears to improve the performance and I heard that password unlock lag has been fixed. So I am increasing the rating to three stars. (Posted on 9/11/2010)

  55. if i dont like this phone... Review by Jonathan Feldman
    Value

    if i dont like this phone, is it possibble to return? and why its so cheap? in bestbuy its 600$ and here its 99$ is it fake? (Posted on 9/9/2010)

  56. So much better than the storm Review by M. Dunbar
    Value

    I have a blackberry storm which to say the least has been dismal. The Torch is soo much better. Finally a real touch screen and a cool hidden slide out keyboard. (Posted on 9/8/2010)

  57. Sent it back The Same Day Review by J. Ambriz "Mr J"
    Value

    I really wanted to like it but a very sensitive screen like this will drive you crazy,, read the other one star review and learn from it... i decided to send it back the same day when i realized i was dialing 911 because of the damn sensitive screen.

    I did order iphone 4 today instead (Posted on 9/2/2010)

  58. LOOOOOOOOVEEE IT!!!!!!!!!!! Review by nqgrl09
    Value

    I just purchased a new Blackberry Torch 9800 an I must say for my first blackberry it is an awesome phone! It hasonly froze up one time since I've had it,the app world is great! The keyboard is perfect for texting amd the internet speed is fantastic! (Posted on 8/29/2010)

  59. Perfect combo of security and functionality Review by Lucky Lenny 1970 "Lucky Lenny 1970"
    Value

    My Info Security folks laughed at me for asking about an iphone or android product. Apparently, RIMM has a stranglehold on the business user. The new BB Torch is a pretty good combo of security and functionality. Compared to Apple & Android, BB easily wins out on security & physical keyboard; looks about tied in browsing experience; and really delivers on data compression. Besides the security advantages, I almost never have a dropped call on a BB. (Posted on 8/29/2010)

  60. Best Blackberry Ever Review by C. Carter
    Value

    I am a long time Blackberry user. When I lost my BB a while back I switched to the iPhone. I used the iphone for about a year then came back to BB when the Torch came out. I can't say enough good things about this phone. I can type literally type 10 times faster using the trusty bb keyboard. The BB implementation of the touch screen takes a few days to get used to but the combination of touch screen with a good keyboard makes for a very productive combination. I have good call quality and it seems to be able to hold a connection where my old BB and the iPhone would always lose their connections. The browser actually works and works as well as the iPhone. The old BB browser was terrible. The text messaging is much better as it groups and organizes text messages with the same metaphor as BB IM. If you are a teenager the iPhone may still be for you. If you are a grown up and need to use your phone for email, messaging, and calls first, then as a secondary goal to manage media then the BB is the only serious phone to use. The droids and the iPhone have been hacked and the number of viruses for these phones is growing. The BB has not been hacked and there are no viruses. Overall the phone is fast, well built, has great tools, good media management and is secure. (Posted on 8/28/2010)

  61. Disappointed Review by Salty Dog
    Value

    Totally disappointed. Phone constantly locked up after each use. I was looking forward to the new touchscreen, but replaced the unit with a Bold 9700 instead. I'm totally satisfied with the 9700. (Posted on 8/27/2010)

  62. Great for for BB lovers Review by JMA2005
    Value

    I've had this phone for a week and I love it. It seems we are all supposed to say we're disappointed a bit (processor and what not) but who cares as long as it works, and this phone works great. It does everything you want and you'll really get a lot out of the universal search app on the home screen.

    This is a productivity phone that is good at music and podcasts. That'll satisfy about 90% of phone users. If you really want to play games on this phone it's probably not as good as some others with bigger screens and faster processors. But honestly, do you want to play games on your phone? I'm talking about serious games, of course there are plenty of small game apps to keep most people happy. I especially like pinball deluxe.

    What you get with this phone that you don't with the other is the legendary blackberry keyboard and quality build. I have a lot of friends that have an iPhone and they say they can type on the screen. You probably do as well, but look ar their email sent from the iPhone I'd wager 99.9% don't last more than a few words. It just isn't pleasing to type on glass. In case your wondering if I know, I do, I had an iPhone and hated it, mainly do to the typing and poor call quality, but I'm not here to bash the iPhone.

    This is a great phone, and if you own a blackberry or do a lot of email texting, you no longer have a reason to make the painful mistake I made in buying the iPhone. This phone will do it all for you! Enjoy! (Posted on 8/27/2010)

  63. fantastic device, does exactly what is was designed for Review by hmurakami
    Value

    The Blackberry 9800 Torch has been described by AT&T as the "best Blackberry yet" and the perfect combination of work/productivity and personal/media device. I completely agree that the Torch does exactly that. The strength of BB has always been world-class messaging capability, superior battery life and excellent reliability. The Torch meets all of these standards.

    In addition, BB OS6 provides numerous media-related enhancements and other UI improvements. Most importantly, the addition of a full Webkit browser allows for true Internet browsing and full HTML e-mail rendering. Virtually every long-time BB user has experienced frustration with BB's awful browsing capabilities, especially in the past 2 years as iPhone has shown what a true mobile browser can do. The good news is that the BB Torch has finally resolved this issue and delivers a best-in-class browser to the BB platform.

    I use my BB extensively for my job. I need to be able to receive 200+ emails/BBMs per day and know that the device will always work reliably. I travel quite often, and knowing that I can step off a plane and receive 100% of my emails and BBMs without international roaming issues is an important factor for me. Admittedly, the media related functionality has not been as crucial for me in the past. But just like everyone else, I certainly wanted a true mobile browser and access to social networking functionality and apps. I'm happy to say that the Torch's new browser, social feeds, BB Podcast app, Twitter, Facebook, YouTube and WiFi music sync (to name a few...) are huge improvements to the BB platform over prior versions and make the 9800 a very capable personal media device as well. In addition, the touchscreen is a great and surprisingly enough I have not found myself reaching for the physical keyboard very often, which is not at all what I would have expected. I have used an iPhone for the past 2 years as a personal device and while it is a fantastic device in many respects (apps, games, browsing, etc.), it simply does not stack up against the BB in terms of messaging capability (for my needs anyway...).

    In my opinion, choosing a smartphone will always involve some form of trade-off. Each person needs to rank which functions are most important to them and decide which device best meets those needs. With the Torch, BB has delivered a product that gives me the personal apps and media capabilities that I desire in addition to all of the messaging reliability that BB has become known for. I'm now finally able to get rid of my iPhone and consolidate down to a single device. I think it's pretty much a no-brainer to say that existing BB users will love this device, and I'm willing to bet that those new to the BB experience will be very satisfied with the Torch. (Posted on 8/27/2010)

  64. best blackberry yet!!! but terrible battery life Review by alexia
    Value

    I am absolutely in love with my BB Torch. I upgraded from the curve and have used the bold and storm but this is my fave BB yet! Great web broswer, great layout, and great quality. Sure the screen resolution may not be up to par with the iPhone but that's the least of my concerns. Camera is sooooo much better that the other blackberrys as well as the video recorder. i love the sms text layout. looks like conversation bubbles like the iphone. call quality is great of course. i love the new 6 OS.

    The only problems i have with the phone is:
    1. the convenience key: i thought it didn't work but then realized you have to press it very hard unlike the other keys.
    2. battery life wont last past 24 hours...my battery died within 8 hrs of just texting. I had to have my phone replaced because it wasn't charging either.
    3. for some reason my twitter app works when it feels like working. :(
    4. the phone is heavier than the other blackberrys and the iphone. its pretty heavy but not to the point where its a hassle. the weight ensures me that its a good quality phone.

    other than these ^^^ i have not had any problems with the phone. it froze one time for a couple seconds which happens with smartphones from time to time

    the phone is VERY touch sensitive but wonderful all the same. i loveee that it has built in wi-fi so i can save on data usage. the only suggest i have for RIM is that the slide out keyboard comes out the side rather than the bottom. it'll just feel better.

    I love the torch (but i hate the battery life)!!! im happy with my purchase and very happy with the price i paid for it on amazon $108 (including tax)!!! <<< what a deal!!! fee shipping! free activation! free replacement!!! AMAZING!!! thanks amazon!!! (Posted on 8/26/2010)

  65. Not Impressed Review by BD "bdalton3"
    Value

    I've owned and used blackberry phones for many years. The new torch is absolutely horrid. The slider is loose, the keys rattle, the slider shakes, and overall the phone is way too sensitive. The additional on screen menus (all, favorite, etc.) are ridiculous, and you can't lock them in place. You end up moving from one to the other by accident. The phone seems to constantly want to go into "landscape mode". The lock button on top left is so sensitive the phone turns on all the time in my pocket. They changed the "lock" so if you really want to lock the phone, you have to create a password, rather than just lock it and push * green phone key as in all past blackberry phones. The browser is somewhat better, but overall the phone is a failure in my opinion. Perhaps I don't like sliders, but it shouldn't rattle, shake, and be annoying to use. My grade? FAIL. (Posted on 8/24/2010)

  66. Best BB to date - from a Bold 9000 owner - 2 weeks using the Torch and it keeps getting better Review by Jeffrey Howard "jeffreii"
    Value

    I got my first BlackBerry almost 2 years ago when I purchased the BlackBerry Bold 9000. The perfected physical keyboard and quick and efficient messaging and communications of the BlackBerry OS had me hooked immediately.

    It's important to note that my 9000 became better throughout my use of it...OS updates were constantly available (though they were leaked betas it was easy to decide which to install and which to skip from reading [...] feedback). I fully expect the Torch 9800 to be the same way - I think it's great now but I know that as RIM continues to optimize the new BlackBerry 6 OS, it will continue to become even better - they'll make things faster, improve battery life, add new features and of course fix bugs.

    First off, let it be said that I am surrounded by iPhones. Everyone in my family - even my girlfriend - and most of my friends, use iPhones. Mostly 3GS's and a few 4's. They are great devices but totally not for me. The lack of a physical keyboard is the worst part. The email is not nearly as efficient - the notifications are totally lame compared to what can be done on BlackBerry - especially with a great app called BerryBuzz installed. Yes the iPhone4 has a better screen, faster processor, slightly better web browser, more apps - but for what I need, it's more of a toy than a phone and messaging device.

    In anticipation of the Torch 9800 release I read all the reviews and information I could find. The technophiles bashed it for being slow and having outdated hardware...I was worried...because I wanted to like this phone and I wanted to replace my aging (albeit still an outstanding workhouse) Bold 9000. I was also concerned about the physical keyboard - the Bold 9000 is like the holy grail of BB keyboards. The Bold 9700 and now the Torch 9800 are smaller and I have long thin fingers and liked the extra space.

    Forget all of that. This thing is great. The device is snappy - screen transitions are smooth and quick. The touchscreen is excellent, responsive and well designed. The layout of buttons...RIM nailed it - everything is where you think it would be. The magic of the Torch is that you have 3 input options: touchscreen, trackpad, keyboard. All of them are incorporated together in one stroke of brilliance. You can complete almost any task using just one of them - or you can pick and choose when to use it.

    The keyboard...I missed my 9000 at first but no more. I am used to this new and smaller keyboard and quite happy with it. I find myself typing fast and not making mistakes. The nice thing about a physical keyboard is that you don't have to look at the screen while you type - as on a touchscreen keyboard - you can also feel when you make a mistake. Oh, and the onscreen keyboards? I'm not really a fan...even on the iPhone. I find the portrait one to be cramped but I can definitely type on the landscape keyboard fairly well...but I pretty much avoid it because it's so easy to pull out the physical keyboard.

    The slider form factor...let's be honest, it's a bit of a sacrifice. I liked my 9000 having the keyboard right there ready to go at all times...but if you want a touchscreen...and you want it to be decent sized...you can't have the keyboard there too. Enter the slider. This scared me as I remember my Sprint PPC-6700 and AT&T Tilt...both horizontal sliders. I hated using them - it was a pain to pull out the keyboard, turn the device, wait for the screen orientation to shift. Not so with the vertical slider. You can pull it out with one quick push of the thumb...the feel is great - like a high-end kitchen drawer that wants to be opened or closed once you get it going (to steal CrackBerry Kevin's assessment). Horizontal keyboards really require two hands to type - while the vertical slider, though more efficient with two hands, can be handled in a pinch with one hand. Overall the device is smaller in length x width than an iPhone - although a bit thicker. It's by no means large, not nearly as thick as I feared it might be, and the little bit of extra weight and solid build makes it feel like an expensive and well-built device. It doesn't feel like a piece of plastic in my hands.

    Problems:
    -Sometimes you get a bad device. This happens with other phones, computers, hard drives, gadgets of all sort, cars, TV's etc. You return it and get a new one for free. It's life. Sometimes you even get two bad ones in a row. If you really want it, you return it until you're satisfied or you eventually give up. Lucky for me I got a good one...my hardware is rock solid. No complaints at all.

    -AT&T doesn't spare you on the junk installed on the phone. Alot of it can't be removed but much of it can. If you take a little time to familiarize yourself with the process, I found that wiping my device and reinstalling the OS from scratch - taking time to make sure not to install the junk I didn't want - made my device even faster. I highly recommend it to anyone. It's a bit of a hassle but if you're going to spend a lot of time using something, you should take the time to customize it to your liking and optimize it for speed. More on how to do so here:
    [...]

    -There are some software issues with the device as well - honestly none of them effect me and the way I use the phone. You can find lots of support if you do have issues - again on [...] - and you can trust that they will be fixed in upcoming builds of the new BlackBerry 6 OS.

    I may have missed some important points but there you have it. I wanted to add that although there's a lot of negativity going on regarding the Torch - there are many VERY happy users. Some people prefer BB and some don't. Some want a different kind of device altogether like an iPhone or an Android device. I think until you try a BB you don't know what you're missing - and if you miss your BB - this is your chance to return. The hardware specs of the Torch are indeed inferior to the latest Androids and iPhone4 - but hardware specs on paper are not the whole story. The overall experience, for me, is better. The lower resolution screen of the Torch is still sharp, crisp, clear and bright. The slower processor still handles quite well and the device is snappy.

    If you still don't believe me, check out this compilation of happy users posting their reviews and comments on [...]:

    [...] (Posted on 8/24/2010)

  67. The Lexus of Smartphones, not flashy or sexy but solid and efficient. Review by JAinLA
    Value

    Pros:
    * Peerless messaging support
    * Exquisite construction
    * Vastly improved web browsing and media support
    * Physical keyboard
    Cons:
    * Not as sexy as iPhone or Android
    * App support ok but not great
    * Sluggish touchscreen response.

    I had been eagerly awaiting this phone's release, and then was prepared to be disappointed after reading the less than stellar reviews.
    Although I was planning to wait and see if Verizon would finally get the iPhone, my phone recently had a near death experience, which sent me to the AT&T store.

    The Torch is my 5th Blackberry over the last 7 years. I've had a Blueberry (7230), two 8700's and a Curve 8300. Nearly all of my friends and family have the iPhone so I've used them a lot. It's a fantastic device but I've felt that for how I use my phone (messaging and phone calls) the Blackberry is more efficient and easier to use. After an hour in the AT&T store trying pretty much every phone they had I went on Amazon and ordered the Torch the next day.

    The construction is gorgeous. The combination of the soft touch rubber back, chrome finish front and glass screen makes it feel like it should come in a box that says Bulgari rather than Blackberry. The slider action is rock solid and the general weighting makes it very satisfying to hold in the hand; unlike the iPhone4 which feels like a piece of high grade medical equipment. It feels expensive, unlike the more lightweight (and slightly plasticy) 8700 and 8300. Its heft and solidity recall the 7230 and the Motorola Razr as far as build quality.

    After loading a typical selection of apps onto it performance feels fine; except for the touch screen. I think many complaints about sluggish performance may be people using the touch screen; it feels slower to respond to taps and less decisive when you swipe than the iPhone or Android screens I've used. Using the touchpad, the phone feels zippy. Hopefully RIM will address this with a software update; and I expect I just need to get used to it. But occasionally missed presses or swipes aside it seems far faster than the 8300 or the 8700 (or the Storm) ever were. I'm sure if you have a gazillion apps open it slows down, but now thanks to iOS4 so does the iPhone.

    There has been much moaning and groaning about the `low' resolution screen. While the screen on the Torch is no Retina Display I put it side by side with my iPod Touch and was hard pressed to tell the difference. Text and graphics look good; although at times it seems the OS doesn't take full advantage of the color depth of the display. For those of us who do not aim jeweler's loupes at our phones it's a perfectly nice screen.

    I'm not a fan of touchscreen keyboards; and many people I know who have switched miss the physical keyboard. The Torch keyboard is similar in design to recent Curves and the Bolds, but smaller, flatter, and set deep in the device (thanks to the slider) so it takes a little getting used to; but after an hour spent typing emails on the Motorola Backflip, Palm and Samsung phones I think it's still the best slider keyboard out there. The onscreen keyboard (especially in Suretype mode) is usable for quick replies.

    Messaging support is, as to be expected, peerless. The unified inbox and notifications rock; it's nice to be able to see everything in one place and not have to go digging around in separate apps for different kinds of messages and the latest calls and appointments. You can Compose Emails, SMS, MMS, and IMs from the inbox, and if you enable social feeds Twitter, Facebook and MySpace as well. If you use BIS to connect to your Gmail or Google Apps accounts contacts and calendar syncing are now supported(removing the need for Google Sync); and the excellent Exchange support remains for Enterprise users who need that functionality.

    App support is spotty; if your idea of smartphone nirvana is having pages and pages of apps, get thee to an iPhone (or Android device). But the basic OS is very richly featured; and I'm always surprised at the number of apps that are available. I sometimes see people downloading Android apps to get basic functionality; it's all seems built in here. The App world however, could be better. It's no ITunes App Store but hopefully that will improve and the apps themselves seem to be getting better and better.

    Media support is much improved; I was able to sync 3gb of music from my iTunes Library onto the Torch with nary a hiccup; and albums, playlists and cover art were all recognized. The media player isn't quite as slick as the iPhone but it's pleasant to use now; as opposed to the previous version which felt like Windows Media Player circa 1995.

    The Webkit browser is 10,000 times better than the old Blackberry browser; if you use the mobile web at all on a current Blackberry the improvement alone is worth the upgrade. HTML Email is also rendered wonderfully. Thank you RIM for hearing our cries.

    The voice dialing seems improved over the Curve; especially in my car. I haven't had to repeat myself once and there is a training program to make it even more accurate. Also it's nice to be able to get to the phone app with a single touch of a physical button from anywhere.

    I've used the Curve on the AT&T network in LA and NY for three years; and while it's not perfect it seems that Blackberries perform vastly better than iPhones on the same network. I've had many friends on iPhones in NY and San Francisco get no signal while the Curve worked; so far the Torch seems to perform similarly. Who knows maybe the iPhone will take down Verizon's network if they ever get it.

    I've always said, if you use your phone for media and apps, get an iPhone. If you use it for phone calls and messaging, get a Blackberry. I think that's still true; but the gap is narrowing a bit. The Torch and the new OS 6 bring vastly improved web browsing, social networking and media support to the table. It's not the new hot kid on the block (Android), or a BMW-like app machine (iPhone) but it's very good at many things.

    This phone is a good value at $199 for a two year contract; but if bought online at a significant discount it's an absolute steal. You can buy the Torch, a nice case and a 32gb SD card and still spend less than the Iphone 32gb. I can see people wanting the Bold for the better battery life and slightly larger keyboard or the Curve for the smaller size, but almost anybody else who uses their phone as a tool to get stuff done would be hard pressed to find a nicer phone than the Blackberry Torch. (Posted on 8/24/2010)

  68. Great Phone Review by yzf600rmb
    Value

    A great phone that I love.
    Fast, easy to use, and sleek.
    OS6 is great as well.
    Rim makes the best phones out there... THis one is also a media powerhouse. (Posted on 8/23/2010)

  69. A win for RIM Review by C. Bryan "AZGamer"
    Value

    I have been using the Torch for about a week, and it's the best Blackberry out there. The Browser is superb, and as a business user with an enterprise server it can't be beat. Best security, access to all my servers and intranet sites. I can manage my entire enterprise from the palm of my hand. Is it the fastest or best smart phone out there, probably not, but for someone that started with the Blackberry pagers, and is an enterprise user, this is an amazing device. (Posted on 8/22/2010)

  70. Best Blackberry Ever, Harsh Critics to blame for bad reviews Review by Sevag Demirjian
    Value

    I was skeptical about this phone upon reading the bad reviews by the "professional" critics, but I didn't know anyone who actually had the phone, so after breaking my new Bold twice and reverting back to my old Curve, I had to give it a shot. I paid $199 with my upgrade. That price is a steal for this amazing device. It is hands down the best blackberry I have ever owned, and I have owned many of them. I haven't had an iphone or a droid, but I have spent a lot of time using iphones, and everything I found impressive about the iphone, this phone has. Add to that everything I love about blackberries and you have one of the best all around phones available today. The speed at which you can browse the web and pull up photos, especially through the facebook and twitter apps, is night and day difference from all other blackberries. I had the 3G Bold, but the speed difference in performing these functions between that and the old curves was negligible. The Torch, on the other hand, pops up apps and web pages as fast as my desktop.

    Many of the "cons" I am reading about this phone can be written off to new users not knowing how to properly use this phone. So the one con I DO agree with is the learning curve. This phone is a complex beast with many hidden features and shortcuts. Learning how to use them all is not a quick process. I have had the phone for a week and have just gotten comfortable with all the features and have just now changed all the settings and options to my liking. Which also means you will be addicted to this thing the first week you have it, checking out all the features and adjusting all the options. You won't be able to stop using it, as switching from touchscreen to using the trackpad to sliding open the full keyboard to bang out a full message is seamless and fun.

    There are so many ways to use this phone that it will definitely have something for everyone. Flipping the iphone sideways to go widescreen is one thing blackberry users no longer have to be envious of. Using the blackberry app store with super fast browsing and downloading also bridges the "app gap" between blackberry and iphone users. BBM is as great as ever, and the ability to slide your finger sideways to switch from one full BBM conversation from another is awesome.

    The complaints: The lack of a proper battery low warning, so the phone seems to die more suddenly on you than previous blackberries. Also, sliding the keyboard open without clicking something on the screen is an artform. I don't seem to know how to use the touchscreen keyboard very well, so I only use it for one or two word responses. I don't see much reason to ever use it though, when you have the full keyboard so readily accessible.
    When I talk on the phone, there seems to be a faint metallic echo on my end. I am not sure if this is just my phone or all torch's. Time will tell.

    I find it hard to believe you would not love this phone, unless you don't like blackberry much to start with. I highly recommend this to all blackberry users and for non-die hard iphoners looking to jump on the BBM network.

    UPDATE One Month Later: Still love the phone and agree with my initial review. Additional Issues which have come up: The faint metallic echo is still present and I heard similar complaint from other torch users. I also seem to get more dropped calls with my torch than I ever did with my curve. Not a significant issue though, might just be the AT&T service. Camera is amazing, went on vacation and used it as my primary camera, best phone camera I have ever seen. Accidental touching of the screen to select items is also a small issue, I accidentally turned off all connections last night without noticing. Easy fix may be to lower the touchscreen sensitivity. (Posted on 8/22/2010)

  71. This is the right direction for RIM Review by L. Beauchamp "Game Girl in Ohio"
    Value

    Rim is finally pushing toward social and media based phone tools. I had a curve for years, and am very happy with my Torch. There are only a few snafu's including the fact fliping out the keyboard pushes random buttons at the base of the touchscreen. But they are easily overcome and ignored. (Posted on 8/18/2010)

  72. Best smartphone out there! Review by D. Momtaz "D Gamer!"
    Value

    I love my blackberry torch, very easy to use and feels very solid, great deal on Amazon. My friends are all impressed. (Posted on 8/17/2010)

  73. Solid BlackBerry Review by AJ Franklin "aj_franklin"
    Value

    I was one of the folks who was anticipating getting the Torch for two months before the release. I was also one of the first in the doors at my local AT&T store where I upgraded on a family plan and paid $200 + tax. I kept my $30 unlimited plan for a while to see how much data I actually use before upgrading to a cheaper, $15 rate.

    I owned a Bold 9000 for the last two years and never had a better phone. It gave me two years of great service and performed well in all ways. It didn't have the greatest camera (The Torch's is great) and the YouTube videos would stammer and start (The Torch's have all run smoothly). After getting used to the 9000 I could find and manipulate any of the features quickly.

    This new Torch takes another week to get used to, but I think if I had started with a touch screen gem like this I wouldn't have any problem getting used to it. I just find myself looking for places easily found on my 9000 that have been enhanced on the new OS 6. But the universal search feature is a real winner and makes the transition easier.

    The phone has great sound quality on both ends and provides a popup menu for handling calls, such as put on hold, conference, mute, etc. It's plenty loud enough for me and I only have the volume at about 60%.

    Texting is just as easy as it was with my Bold, although the keyboard is a little smaller. Using a BB keyboard is similar to typing in Braille; you get the feel of it and your thumbs get smart.

    Highly recommended to owners of older Berries and a good choice for newbies who are willing to invest a little time acclimating to its many great features. (Posted on 8/17/2010)

  74. Great Smartphone! Review by rgharris
    Value

    I have really been satisfied with the performance of the Blackberry Torch. There are so many features I love on this phone.

    PROS:
    * Great Phone and Messaging Device - Number one priority for a smart phone is calling and messaging. This phone excels at both.
    * Notification System - Notifications for apps(email, SMS, phone, Facebook, calendar, etc.) appear in the notification bar at the top of the screen.
    * Easy Access to Quick Settings - Tapping the top of the screen brings up connectivity options, alarm settings, and links to other phone options.
    * Universal Search - Start typing on the physical keyboard from the home screen to search the entire phone or after typing tap the browser icon to search Google.
    * Physical Keyboard - First of all, great for typing. Second, doesn't take up space on the screen (virtual keyboards block much of the screen) so you can view emails, texts, etc. much better.
    * So Many Options - OS 6 works well by touch and by using the track pad. Both methods together create a great experience. One place the track pad is very useful for is clicking small links on web pages, because it is very hard to be accurate with your finger.
    * Multitasking - Very quick and easy to use. I use it all the time to browse and SMS at the same time. Even works well with many applications running.
    * Shortcuts - The physical keyboard is very useful for speed dial, copying and pasting, and the many many other shortcuts in OS 6.
    * Physical Keys - (Send, menu, escape, end) Very useful, one major problem I have with some touch screen phones is the lack of these physical keys. Holding the menu key in any app brings up the multitasking screen.
    * Well Constructed Slider Mechanism - Smooth sliding action, no wobble that affects usage.
    * Webkit Browser - A major upgrade to Blackberry browsing. Best feature is double tap to wrap text so it fits the screen, making reading text much easier. Also has pinch to zoom.
    * Customizable Profiles - Sound profiles have many many options. You can change settings for all types of notifications. Easy access to profiles from home screen. The flashing LED alert (which can be disabled) is one of my favorite Blackberry features.
    * Wifi Music Sync - Easy and efficient way to transfer music to your phone. Works Great! Has normal headphone jack.
    * Social Networking Integration - Facebook, Twitter, etc.
    * 5 MP Camera - Takes great photos, has flash.
    * Auto On/Off - Conserves battery.
    * Visual Voice Mail - Much easier than calling your voice mail to listen to messages.
    * Good Battery Life - Will definitely last at least all day even for heavy users.

    CONS:

    * Low Resolution Screen in comparison to some other new smart phones. However in my opinion the physical keyboard (because it doesn't waste screen space as a virtual keyboard does) makes up for this most of the time.
    * Slow processor (compared to other new smart phones) - However I have not had any problems with lag even when running multiple applications.
    * No HD video.
    * Webkit browser still is not perfect. I hope the performance on many sites will be improved with new OS updates

    CONCLUSION:
    The Torch should be great for anyone who wants a very reliable smart phone for calling and messaging with many other great features and apps. This review probably seems fairly long, but I just touched the surface of the many features of this phone. I am still finding new features and shortcuts every day. I would definitely recommend this phone. (Posted on 8/17/2010)

  75. No more dropped calls Review by kosta tsiolis
    Value

    I have both Iphone 3gs and the new torch. Yes the iphone is smoother and nicer but the torch blows it away with it's great reception and better battery life. Has wi-fi and the reception with 3g seems stronger then the iphone. And the phone feels solid. The best thing for me you get to add insurance on this on the iphone no insurance you lose it that's it gotta pony up 699 for a new one. Both are nice for very different things. I will keep both I like to switch once or awhile. But if your only looking for one and not into to much gaming go with the torch you won't be dissapointed. Try it for 30 days you have nothing to lose. (Posted on 8/16/2010)

  76. From a BB owner not expecting an Android/iphone replacement - "eh." Review by J. Wilson
    Value

    The SHORT -

    Pros:
    Sleek hardware
    Touchscreen AND physical keyboard
    OS 6 is awesome

    Cons:
    Sliding touchscreen rattles a when open (other party hears tapping/clinking during calls)
    Tinny reverb from my voice during calls especially when screen is in closed position
    5 MP camera: 4 out of 10 stars
    Errors, errors and more errors (on the 4th phone in a week)

    Bottom line:
    Don't expect this phone to win (or even place in) an Android/iphone vs. Blackberry contest. I bought it because I really want a touch screen with physical keyboard, and although I liked my Nexus One I have always thought Blackberries were great products.

    The VERY VERY LONG -

    Note: I'll be posting updates in the comments.

    Here are my initial impressions of the Torch. My smartphone background: Pearl to Curve to Nexus One to 9700 Bold. Some things might seem quite nitpicky - keep in mind I'm just recording what I experience and the reader can decide if it's pertinent to them. :)

    HARDWARE: nice - the phone is sleek but rather weighty. My not-large fingers hit the bottom of the top slide quite a bit while typing on the top line of the physical keyboard, so it's crammed (with the Otterbox case on). Not sure why they decided on a plastic camera cover that touches - and is therefore easily scratched by - whatever surface the phone is lying on if not in a case, though.

    PHONE: I hear tinny feedback when I talk. I expected the same excellent BB phone, but this is not it. I hear there's a software update to fix it but it's not official yet.

    SCREEN RESOLUTION: Not fantastic, not as nice as the 9700 (but bigger). Not horrible either. Tracking (accuracy of touch) seems pretty good.

    CAMERA: sucks somewhat for a 5 MP camera. I lost b/w, sepia and macro functionality that existed on the 9700 v 5 (sad about that) but gained many modes (party, closeups, outside, portrait, snow, etc.). The quality of the HTC/Android camera is far superior at the same MP level.

    INTERFACE/SOFTWARE:
    The UI is very nice, quite an upgrade. Very Android-like. The application management UI is top notch.
    The Facebook app seems like an upgrade but since configuring it on my phone, I don't get any gmail notices I previously did, nor to the device as I have specified.
    The Gmail app is the same as my previous BBs - still no html. :(
    Social Feeds (aggregates all social feeds) is kinda cool and easy/intuitive to set up.
    Twitter app is nice, but I don't use twitter much.
    Profiles (notices, ringtones, etc.) are easy to configure many different ways.
    WiFi works great.
    AWESOME select text tools.
    Can multiselect photos for sending.

    PROBLEMS:
    Lockups: first one was after I set the encryption on the device memory, I received a call on my office phone (forwarded to this phone) that never showed up due to a process locking the phone up - there was a notice on the screen saying this could take a while. Second lockup was during video recording - I could not play videos I'd recorded - that cleared on its own after a while. Interface sluggish on beginning of day 2 - it took a long time for touches or key presses to work.

    YouTube error upon uploading a video and getting "incorrect password" error the first time: A connection cannot be established to YouTube server (403). I checked my account online and I'm signed in via Google - I was able to log in using my gmail e-mail as the username and google password. I uploaded the video then although I'm showing 3G network can't get to the internet (thru App World, Google Mobile, Browser, etc.).

    In setup, I clicked ATT Address Book and received the error: Uncaught exception: supplied contact isn't linked for this application then the icon disappeared after I clicked ok on the error. It's back after rebooting, but then gave me a cannot connect error several times. Tried again and went back to the exception.

    I haven't changed any settings and now my screen won't sleep nor autolock (which I set to 2 minutes, password required). This cleared up on its own later.

    On Day 2: I pulled the battery/sim card due to sluggishness upon unlocking - you'll need a quarter or strong nails to get the battery out. I bet an eraser would help get the sim out - they did a good job with microsizing everything. Takes 2 minutes to boot back up. It seems to be locked up - I can't enter my password to unlock it. The only thing that gets the screen to show is opening the keyboard - inputs don't work (keyboard, touch or buttons at the bottom of the screen) but I can get calls and notices of sms/e-mail. Then I was able to get in by pushing the volume keys but only when the keyboard was hidden so I had to type on the screen, but now that it autolocked I'm back to square one. Re-rebooting resolved it - for now.

    On Day 5, I lost data-bility. Very long story short after talking/chatting with half a dozen ATT/RIM techs, multiple diagnostic tests (manage connections-mobile network options-menu key-diagnostics test-menu key-run), deleting 2 IPPP service books (options-device-advanced-service book), a couple of re-registrations (options-device-advanced-host routing table-menu key-register now), a few service book sends from the network and consequent battery/sim pulls - I took it to the store where we were able to browse the web after they pulled the battery however still no bb icon near 3G nor pin messages or e-mail coming through. New SIM: No go. Next phone: the keys below the screen didn't work. I'm on the third phone. Much less tinny sounding (with/without the Otterbox Case or screen up/down) but screen was going on/off while I was leaving the store - it's quite loose. The manager called later and said he could hear it when I jiggled the phone (keyboard showing). I'm charging the battery and not installing apps in preparation for returning it for the fourth one.

    Phone Number 4: so far it's ok a day...not as much jiggle in the screen but now I'm sensitive to it. I had the equivalent of a BSoD on the way out of the store (App Error 503 - reset, I think). Pulling the battery fixed it, but later the buttons below the screen stopped working - battery pull fixed that too.
    4GB of music I had transferred to my 8GB card (not using sync) using the original phone as a USB drive was deleted in the process.

    In Setup when I click any icon in the Help and Tutorials section except Tutorials I get the error Error displaying content for: cod://net_rim_bb_help_9800_series_en/ Error message 404 (truncated) The fourth phone does not have this problem.

    When I use the search function, I receive the message "Indexing...Search results may be incomplete." This has been the message for two days and I can't figure out how to check the indexing status.

    The flickr app by RIM meets the requirements for this phone (it says) so I installed it then cannot find it to run it even after searching the phone. It's showing in the apps list but I can't run it. I deleted it, reinstalled and rebooted. I noticed a nondescript "application updater" had appeared. In it, a message says "You must update the following applications to use them with BlackBerry Device Software 5.0. Flickr is listed. I clicked it and chose update. It said "Installing Flickr..." for several minutes. It told me it was installed successfully and asked me to reboot, which I did. I search for it and it's not on the phone.

    DEVICE NOTES:
    Long pressing on blank spaces of different tray tiles gets different full menu options (same as pressing the menu key I guess): on media: explore, memory use and media options are included; on downloads and frequent - nothing happens when long pressing - sometimes; on all I don't have enough room.

    Opera Mini gave an error when I tried to download it, something about a jar file - ended up loading Opera Mini for Blackberry and it has sporadic touchability and no multitouch.

    No FB chat app?

    No bar code reader in the camera app?

    BeWeather Free is awesome and I'm planning to buy the full version if I keep the phone.

    For screencap check out the free CaptureIt program (won't work using the menu key to capture a popup error message).

    I would have hoped an upgrade would be to explain the application in detail for which there was a pre-installed link before agreeing to a long "going to the web now" terms and downloading the software.

    Other preloaded links to apps: Snap - what is it? It says it's made by Exclaim Mobility. I searched the Blackberry App website for the company and the app and there are no matches; google really doesn't return any helpful info either. The Exclaim website has the most minimal of info (says it launches mid-August - of what year?) and throws the acronym UGC around as though everyone knows what it is. Where - is not listed in App World from the phone but is from the web.

    DESKTOP MANAGER 6 NOTES
    The DM6 help file is incorrect about mobile internet (tethering). The Tools - Mobile Internet option doesn't exist on my DM6. I use Google Sync so I only want to sync apps/messenger contacts/profiles/ringtones with this tool but I can't find out if or how these sync. (Posted on 8/16/2010)

  77. Apples to apples... Review by Roland Muts
    Value

    Reading the reviews online, some nothing more than a rehashed press release from RIM, i was excited: finally a good replacement for my 8310 Curve. I ignored the references to the iPhone 4: screen too small, not as crisp, processor speed too low, in short, bound to fail. Instead I started thinking about what I want in a new phone.

    I think what people reviewing this phone tend to forget, is that it's more of a business-oriented phone, not so much 'let's download the latest fart app and show it to all my friends'. This phone has got excellent messaging capabilities, proper mailboxes for as many as 10 accounts, 3G speed (when AT&Ts network plays along nicely on the West Coast) and now a proper web browser (same as iPhone).

    And, guess what: to me it doesn't fail at all. Why?
    * it has got the trusty Blackberry keyboard. Why would you need an on-screen one, when you have the real deal? Tried all kinds of phones, such as the iPhone4, Samsung Galaxy, Tilt2. Still, the Torch had the best feel.
    * it has the best messaging; I like the ease of use of setting up new accounts to monitor, and how easy it was to move from my old phone onto the new one. all inboxes into one, or show them on-screen as separate inboxes, one for each account.
    * the browser is amazing; not a distinguishing factor between iPhone and Torch, but definitely better than the old RIM browser

    About the processor speed:
    * how fast does it have to go? You don't need the fastest possible to browse, I hope? Your 3G speed is probably more important than how fast you can get a web page to show up, rather than the processor. I did some tests with streaming YouTube videos, I did not see any lag or stutter, other than when the phone starts buffering. This happened more when in California than at home in Chicago, where I consistently got 5 bars.

    What I simply don't care about: social media, social feeds, and all that. You know, you can either delete these icons, or move them into a folder and hide them. If you don't want them, you don't have to see them.

    So maybe when people say 'the Torch is failing', they need to be a bit more specific about what for they're using the phone. It's time for reviewers to be more upfront, saying what they were looking for in a new phone.

    If this phone needs to be the latest and greatest YouTube video viewer? Might still work. If this needs to be the fastest phone on paper? No, look for other phones instead. If you need a solid messaging phone, for both business and maybe after hours? Definitely look into any Blackberry.

    I like mine, don't want to trade it in for anything else.

    About the price reduction: where are the terms and conditions? Is this for a totally new subscriber, or also for renewing your plan? Kinda bummed out that this is happening already within 7 days of launch, but I'm sure I'll find a solution. (Posted on 8/16/2010)

  78. Amazing phone. No better phone out there for doing phone stuff Review by Cory Crawford "C-Dizzle"
    Value

    I am so sick of arguing with people about iPhones. The name should be changed to iFun because thats really all they are made for. They can barely handle any of the tasks that a "phone" should so why have the word "phone" in the name. With that said, this new Blackberry is a phones phone. No nonsense. Its not gonna win any fashion awards at the 2010 Phony awards. It wont be breakout phone of the year. It probably wont ever outsell droid or iPhone. Your kids and their friends wont be talking about how excited they are to get the new Torch. But when it comes to making and receiving PHONE calls, emailing, texting, surfing the web, updating status's or blogs, viewing documents, there is no better phone out there then this one.

    The main thing that I knew I would love is the physical keyboard combined with touchscreen. I really dont think physical keyboards will ever be phased out because they are faster and more accurate than any touchscreen could ever be. And I think RIM is betting on that fact with this phone cause there is not one phone on the market that combines a big screen with a kick a** keyboard. I had a Bold 9000 and upgraded to this phone (via amazon wireless for only 99 bucks!) and besides the speakers not being as loud, this phone is better in every way then an already amazing phone in the Bold 9000. Contrary to what all the reviews around the web are saying, the screen is amazing. Who would want to watch HD movies on their phone anyway? Thats dumb. I have a tv and/or a laptop for that. Not to mention on 3G networks you cant stream any higher resolution than this phone can view anyway.

    I really do love the screen and how responsive it is. Its just a smart intuitive screen and combined with the optical touchpad (which makes clicking links or selecting text so easy when you have big fingers like me) theres really nothing you cant do with it. The Universal Search feature is great too and makes you wonder "why havent I always had this as an option". Thats how all my blackberrys have been though. World phone to the Curve to the Bold and now to the Torch and every time I'm thinking why cant all phones be made like this. They make sense. They enhance your life because life is about people and relationships and this one communicates with those relationships better than anything. I hate that Blackberrys arent as cool to own even though Kanye West Obama Justin Timberlake Lady Gaga Jay-Z T.I. etc all own blackberrys. (no A-list celeb needs to feel cooler by having a phone hence why most dont have iPhones.) But thats something I'm more than happy to give up in exchange for reliability and practicality.

    If you own a Blackberry right now you will LOVE this phone. If you have ever owned and liked a Blackberry in the past, you will love this phone. If you are thinking about getting a Blackberry, you will love this phone. If you really like the iPhone or new Droid then go get one of those. They are good devices in their own right as well but as for all the aforementioned things, NOTHING will beat a Blackberry. Its just like anything else, cars women music sports its all just personal preference and theres no judgement for choosing whats best for you. But as for me, I prefer a phone that does what phones do. (Posted on 8/15/2010)

  79. Pretty good but not in love... Review by 7 of 9 "Locutis"
    Value

    I just purchased the Torch to replace my heavily abused Bold 9000 (still one of the best blackberry devices ever created). I also have a Curve 2 (Verizon) for work. I have been using Blackberry devices for over 4 years now and upgrade regularly when new devices become available. First the good:

    The web browser has been improved by leaps and bounds. It was without a doubt Blackberry's weakest feature and although it isn't as good as say the iphone's or andoid's browser...it is still darn good. My friends with Blackberry Bolds and Curves can't help but drool with envy every time I pinch to zoom and scroll my web pages...all with a nice refresh rate.

    The multitouch screen is a great addition. Again..not as pretty or nearly intuitive as the iphone's or the droid's...but a great feature to add to a blackberry. It's fairly responsive and not like that garbage that RIM/Verizon released in the Storm. Actually sometimes it's too responsive. Regardless, it's nice having the extra screen real estate to work with.

    Media management - it's great to not have to wait 2 weeks for a half dozen of your photo thumbnails to pop up. Enough said!

    Solid Design - it feels like a tank (unfortunately weighs as much too). I dropped the phone from about 4 feet (it was actually flung out of my hand by my very inebriated friend) and it survived without a scratch or a hiccup. This fall was incurred with no case or protection on the phone mind you. The screen was still in sms mode where it was right before it was ejected from my hands. The slider feels very solid as well. I hope it stays that way.

    SMS Messaging now uses the same bubble format as BB messenger. This is a very welcome change. It's nice not having to scroll three pages to make sense of what somebody was responding to. In addition you can actually preview attachments such as photos in SMS mode. The same applies for emails. No having to download an attachment to see a preview.

    The camera is a great improvement as well. It takes some nice pictures and the flash is actually semi-usable. To be honest I think this LED is the brightest flash I've seen on a phone. Now I just need to find a flashlight app.

    A keyboard! I know it's small and a slider but it's so nice to be able to type with one hand and not have to rely on a touch screen QWERTY all the time. The phone feels very natural in your hand even with the slider open. The on screen keyboard is acceptable in horizontal mode and no more difficult to use than the iphone's or android's but it's very tough to type in vertical mode since it's ridiculously narrow. You are still able to easily get out simple sentences without having to slide the phone open though. The darn auto correct is handy but sure makes a mess of sentences at times.

    There are a slew of other improvements but these were the ones I thought made the most of an impression.

    The Bad:

    The Torch is snappy but it's disappointing Blackberry didn't bump up its processor. If I'm not mistaken it still uses the same proc that's in my Bold 9000. Don't get me wrong...the phone feels quicker than most Blackberry devices but why not join the 1ghz party like the rest of the big boys?

    Apps - if you're looking for apps this is the wrong phone. The app store is mediocre at best. Plus why do I have to pay 2-5 times as much for an app on my blackberry than what I paid to get it on my iphone? Hopefully the apps will improve with time.

    Learning curve - the phone has a little bit of a learning curve and OS Six feels...well not complete. I wonder some time how engineers and testers miss the easy stuff. For example...to move an icon you can actually press and hold it to select options (a la iphone)...but you need to use the trackball to move it instead of just moving it on the screen with your finger. That to me feels half-@ssed. I actually ran into that issue with another item on the phone but it escapes me. Maybe I'm just being picky. Also selecting missed calls bring up a menu when you use the command button. Up pops up delete - email - text - view contact - forward - add notes - switch application - help and full menu. Unfortunately 'call back' was not one of the options. It confused me for a little while but all you have to do is to press the green call button to call back. (Thank you for all the input from my fellow Amazon reviewers!)

    The menu options are vast and sometimes require several strokes to get to what you want to do. I like having a million options believe me...just not at the "touch screen" level. Also the application icon menu is nice but very busy and difficult to navigate at times. I will probably get used to it...but they could have made it a bit more intuitive.

    In addition, I've noticed that some program options don't work. For example, when I try and change my contacts to sort by last name it reverts back to first name. I've noticed the same with the option to view my calendar by month instead of day. I change it but it reverts back to default. I don't know whether or not it's just my phone or all the 9800's but hopefully the issue will be corrected with the next OS update.

    I have also discovered a slight glitch which may be isolated to my phone. Highlighting and selecting a text message sometimes brings you to the wrong text conversation. It takes a try or two to get it right. Be very careful or you may suffer from sent-the-wrong-message-to-the-wrong-person-insert-foot-in-mouth syndrome! (Update: Corrects with soft reset ALT-Right SHIFT-DEL)

    Overall...it's a really good phone - i just don't LOVE it. Yet. Good call quality. You tube videos don't stutter like they used to. I have a web browser I can actually USE. Touch screen. So I'm a little disappointed the menu is not more like my iphone. Then again I'm a Blackbery kind of guy. And that's why my iphone is next to my night stand for a late night bejeweled session and not in my pocket.

    Anyway...sorry for the long winded review but I just wanted to give everybody an honest idea of what the phone is like. I rely on Amazon a great deal for reviews and I hope this helps you.

    UPDATE: The latest software update/build has corrected most if not all the quirks and glitches mentioned above. If your phone doesn't have the latest software you should update it immediately. The new build not only corrects many issues but it also makes the phone somewhat smoother/faster. The slider spring eventually gave out. Even though it's tougher to open and close now I can't believe the phone has actually survived some of the drops it has endured. Still wish it had a faster processor. I have discovered that the mute button is poorly placed on the touch screen since it activates almost every time I answer the phone and bring it to my face. Regardless, the phone has spoiled me...I can barely stand using my Curve at work. (Posted on 8/15/2010)

  80. Best Blackberry Ever Review by Rib
    Value

    I am not sure why people complain about the Torch screen issues or overall performance. This is the best of the Blackberry and other Android/iPhone world.
    performance is good and overall Blackberry experience is great. New features such as improved browser, zoom, music player, camera everything is best optimized for business users to add fun factor.

    I am loving every minute of Torch and not mention Battery life is really good for a touch phone. Almost, on par with Bold! (Posted on 8/14/2010)

  81. Good job, RIM! Review by J. Ehrlich "music addict"
    Value

    So far so good! I've owned it for a couple of days and am amazed at all of the capabilities it's got. My firm has an Enterprise server, and the integration is really cool. The Universal Search function integrates with Enterprise, and that's extremely helpful. Social networking has been totally built into the phone, so if you like Facebook/Twitter/MySpace/etc., it's all there. With the new browser, the Internet and maps are about 1000 times better. Phone calls are loud and clear -- for the first time, my sister didn't bitch at me about sound quality when I was talking to her from my living room!

    My biggest issue with the Bold was the 1/2 screen -- I wanted a full screen, and boy did I get it. The screen is huge and everything is serious big and readable.

    So far it's been really smooth, and the things I had issues with (screen not dimming, touch screen TOO sensitive), I was able to adjust to my liking in Options. You can really personalize this phone. I have no issue with the keyboard -- it's not as bouncy as the 9700, but it's basically the same size and easy to use. Having a keyboard is a dealbreaker for me, so I was excited about this phone coming out.

    I appreciate that RIM cut down on the "goodies" (the leather case, the good earphones) to keep the cost down, but I missed them anyway -- they're part of what makes owning a BlackBerry a cut above. And my main critique of the phone would be its heft -- it feels HUGE. I keep comparing it to the 9700. Appearance-wise, they're almost the same, but the Torch feels like a brick in comparison. I still love it, though. (Posted on 8/14/2010)

  82. Blackberry owner: the Torch is a letdown Review by Michael Ware
    Value

    After a couple of hours putting one of the operating units through my personal test suite at my local AT&T, I am feeling let down. The brand-new Torch hardware is already topped out. Although it outperforms my Curve in every way, I am looking ahead to a year from now, maybe even two (I tend not to upgrade until my contract is up). If the phone is dragging already, a few updates from now this phone will perform as poorly as my current one does.

    Playing a Youtube video really outs the anemic processor. Audio and video out of sync, stutters, screen artifacts, resolution shifts...ugh. It was the same on both working units in the store and I don't think it was the connection because the Aria did better than the Torch (and costs half as much), and the Captivate and iPHone played the video without a hitch.

    Whether you spend your time watching Youtube or not, it does go to show that the hardware is already straining and I expect performance will only deteriorate over time.

    I have been looking forward to this phone from the time it was announced! I love the Torch form factor. Touchscreen, keyboard, and vertical slider all in one unit. The new OS is a big improvement, the new browser is a big improvement. I can live with the chunky look and the low screen resolution (particularly if it means a longer battery life), but I am not going to put up with a slow, under-performing phone. Not recommended. (Posted on 8/12/2010)


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